Your pharmacist may be having trouble with your GoodRx coupon because they need your veterinarian's DEA number. Either you or the pharmacy can call your vet to obtain the DEA number, or it may already be on the script.
In the pharmacy's system, human prescriptions require an NPI number to identify the doctor who prescribed the medication. Because most Veterinarians do not have NPI numbers, the pharmacist will need to use your vet’s DEA number to process a coupon for your pet.
While a DEA number is typically only needed for controlled substances, when it comes to human prescriptions, it is the only number that will work for pet prescriptions.
Once the pharmacist has your prescriber's DEA number, they should be able to process the coupon without any problems. If the pharmacist does continue to have trouble, the quickest way to resolve any issue is to ask the pharmacist to call the Pharmacist Questions phone number on the coupon while you're in the pharmacy. Someone from the help line can speak directly to the pharmacist for you to clear up the problem while you're there.
If the help line isn't available, or if they don't resolve the issue, you can always get in touch with us here, and we can generally work with the coupon provider to resolve any misunderstandings.