Your pharmacist may be having trouble with your GoodRx coupon because they need your veterinarian's DEA number. Either you or the pharmacy can call your vet to obtain the DEA number, or it may already be on the script.
In the pharmacy's system, human prescriptions require an NPI number to identify the doctor who prescribed the medication. Because most Veterinarians do not have NPI numbers, the pharmacist will need to use your vet’s DEA number to process a coupon for your pet.
While a DEA number is typically only needed for controlled substances, when it comes to human prescriptions, it is the only number that will work for pet prescriptions.
Once the pharmacist has your prescriber's DEA number, they should be able to process the coupon without any problems. If the pharmacist does continue to have trouble, please give us a call at (855) 268-2822 (Monday-Friday, between the hours of 9am and 6pm CST). Our GoodRx Advocates are always happy to help, and can typically resolve most issues while you’re in the pharmacy.
If you aren’t able to call during business hours, please contact us by filling out the form provided here.