The prices listed on GoodRx are updated constantly and are generally very accurate, but if you believe you were charged the wrong price at the pharmacy when using a GoodRx coupon, there are a few things you will want to check.
First, does the coupon you used match the information on your pharmacy receipt?
Does the name of the medication on your receipt match the coupon? (i.e. “metoprolol” vs. “metoprolol ER – extended release”)
Does the form (i.e. tablet, capsule or cream) and strength (i.e. 20mg or 1%) listed on your coupon match the form and strength on your receipt?
Does the quantity that was filled match the quantity on your coupon?
If your coupon does not match the prescription that was filled for you, return to goodrx.com or the mobile app and use the menu to select the right options for your prescription. You can return to the pharmacy and request they reprocess the coupon. If you have already purchased the medication, reimbursement will be at the discretion of the pharmacy.
Second, did you use the most current coupon from the website or mobile app?
GoodRx includes discounts from multiple sources to help make sure you always receive the lowest possible price. If you're asked to pay a higher price than expected, it may be because the coupon your pharmacy has on file for you is out of date or you're using an older discount card instead of the most current coupon.
To make sure you still get the lowest price available, check prices on goodrx.com and print out a new coupon the next time you refill. If you have our mobile app, just ask your pharmacist to enter the new coupon information you find on the app.
Pharmacies are contractually obligated to accept GoodRx discounts under most circumstances, and issues are rare.
If you have experienced an issue with a price at your pharmacy, please give us a call at (855) 268-2822 (Monday-Sunday, between the hours of 8am and 7pm CT). Our GoodRx Advocates are always happy to help, and can typically resolve most issues while you’re in the pharmacy.
If you aren’t able to call during business hours, please contact us by filling out the form provided here.