The prices listed on GoodRx are generally very accurate, and we update them constantly. Pharmacies are contractually obligated to accept the discounts under most circumstances, and issues are rare.
If you believe you were charged the wrong price at the pharmacy, there are a few things you will want to check.
Does the coupon you used match the information on your pharmacy receipt?
- Does the name of the medication on your receipt match the coupon? (i.e. metoprolol vs. metoprolol ER - extended release)
- Does your coupon match the form on your pharmacy receipt (tablet, capsule, or cream) and strength (20mg or 1%)?
- Does the quantity that was filled match your coupon?
If your coupon does not match the prescription that was filled for you, return to GoodRx.com or the mobile app and use the menu to select the right options for your prescription. You can return to the pharmacy and request that they reprocess the coupon. If you have already purchased the medication, reimbursement will be at the discretion of the pharmacy.
Did you use the most current coupon from the website or mobile app?
To help make sure that you always receive the lowest price possible, we include discounts from multiple sources on GoodRx. This means even if you fill at the same pharmacy, there may be a lower discount available each month.
If you're asked to pay a higher price than expected, it may be because the coupon your pharmacy has on file for you is out of date or you're using a discount card instead of the current coupon.
To make sure you still get the lowest price available, check prices on GoodRx and print out a new coupon the next time you refill. If you have our mobile app, just ask your pharmacist to enter the new coupon information you’ll find on the app.
For further assistance, please fill out our secure coupon issue form by CLICKING HERE, so we can reference the correct claim with the pharmacy. We'll research the issue further, and be in touch shortly.