Very rarely, consumers with GoodRx discounts encounter pharmacists who may not be aware of the agreement they have to honor GoodRx coupons, although they are contractually obligated to accept them.
The quickest way to resolve any issue with a coupon is to have the pharmacist call the phone number on the coupon while you're at the pharmacy; someone from the help line can speak directly to the pharmacist for you to clear up the problem while you're there. If the help line isn't available, or if they don't resolve the issue, we can generally work with the coupon provider to resolve any misunderstandings.
If your prescription is still on file at this pharmacy, please CLICK HERE to fill out this secure form, so that we can reference the correct claim with the pharmacy and the coupon provider. Once we receive the completed form, we will begin looking into the issue, and will follow-up with you shortly.