In rare occurrences, a pharmacist may not be aware of the agreement they have to honor GoodRx coupons, although they are contractually obligated to accept them. The quickest way to resolve this, or any issue with a GoodRx coupon, is to have the pharmacist call the Pharmacist Questions phone number on the coupon while you're at the pharmacy; someone from the GoodRx helpline can speak directly to the pharmacist to clear up the problem while you're there. If the helpline isn't available, or if they don't resolve the issue, we can generally work with the coupon provider to resolve any misunderstandings.
If your prescription is still on file at this pharmacy, please CLICK HERE to fill out our secure coupon issue form, which will enable us to reference the correct claim with the pharmacy and the coupon provider. Once we receive the completed form, we will begin looking into the issue and follow up with you shortly.