All participating GoodRx Gold pharmacies are contractually required to accept your discount card. However, if you’re having trouble at your pharmacy, here are some possible reasons why:
- Does your pharmacy participate in the GoodRx Gold program? See a list of participating pharmacies on our Pharmacy Directory page.
- Are you trying to fill a controlled substance? For certain drugs like narcotics, pharmacists may use their discretion on whether to dispense the prescription.
- Do the name and birthdate on your prescription match your account? For your GoodRx Gold card to work, the information your pharmacist enters must match the information you provided us in the GoodRx Gold plan settings (including your pet’s information).
- Is your pharmacist using the correct person code? Person codes can be found on the back of your GoodRx Gold card. Each member on your account will have a different code.
If you’ve entered incorrect information in your GoodRx Gold settings, you can make changes on the Manage Members page. If you are the primary member, you can also make changes for other members on your account.
If your pharmacy refused to accept your GoodRx Gold card, and they are on the list of participating pharmacies, click here to fill out our secure form so that we can reference the correct claim with the pharmacy and the coupon provider.