All participating GoodRx Gold pharmacies are contractually required to accept your GoodRx Gold card. On the off chance there is an issue at the pharmacy, here are some possible reasons why:
- Does the pharmacy participate in the GoodRx Gold program? Keep in mind that Publix, Sam’s Club, Walgreens and Walmart do not accept GoodRx Gold. If you are trying to fill your prescription at one of these pharmacies, you will need to use a regular GoodRx coupon or transfer your prescription to a pharmacy participating in the Gold program. Click here for more information on participating pharmacies.
- Are you trying to fill a controlled substance? For controlled medications, your Gold card will be accepted at the pharmacist's discretion. The majority of the time, Gold is normally processed for these medications.
- Do the name and birthdate on your prescription match your account? For your GoodRx Gold card to work, the full name and birthdate listed on your Gold account must match the name and birthdate listed on your prescription. If the full name or birthdate of the patient doesn't match, please update your account and then have the pharmacist run your card again.
- Is your pharmacist using the correct person code? Each member on your Gold account has a unique person code, which is located on the back of your card. The pharmacist must add the person code, either in a separate field or at the end of your Member ID.
If your pharmacy is unable or unwilling to run your Gold card (and they are on the list of participating pharmacies), our GoodRx Gold Advocates can resolve most issues. Give us a call at (855) 268-2822 (Monday-Sunday, between the hours of 8am and 7pm CT).
If you aren’t able to call during business hours, contact us by filling out the form provided here.