All participating GoodRx Gold pharmacies are contractually required to accept your GoodRx Gold card. If you experience an issue at the pharmacy, here are some possible reasons why:
Does the pharmacy participate in the GoodRx Gold program?
Keep in mind that Publix, Sam’s Club, Walgreens, and Walmart do not accept GoodRx Gold. If you are trying to fill your prescription at one of these pharmacies, you will need to use a regular GoodRx coupon or transfer the prescription to a pharmacy participating in the Gold program. Click here for more information on participating pharmacies.
Are you trying to fill a controlled substance?
For controlled medications, your Gold card will be accepted at the pharmacist's discretion. The majority of the time, Gold is normally processed for these medications.
Do the name and birthdate on your prescription match your account?
For your GoodRx Gold card to work, the full name and birthdate listed on your Gold account must match the name and birthdate listed on your prescription. If the full name or birthdate of the patient doesn't match, please update your account and have the pharmacist run your card again.
Is your pharmacist using the correct person code?
Each member on your Gold account has a unique person code, located on the back of your card. The pharmacist must add the person code, either in a separate field or at the end of your Member ID.
If your pharmacy is unable or unwilling to apply your Gold card, our Patient Advocates can resolve most issues. Call us at (855) 487-0694 (Monday-Sunday, 8am-7pm CT).