We're sorry to hear that you did not receive the price you were expecting with your GoodRx Gold card. The prices listed on GoodRx Gold are generally very accurate, and issues are rare, and our prices are backed by contracts, meaning that each participating pharmacy has agreed to accept them.
If you believe you were charged the wrong price at the pharmacy, there are a few things you will want to check:
Does the drug you looked up on GoodRx Gold match the prescription you're filling?
You may be viewing a price that isn’t exactly the same as the prescription you’re filling (this is the most common reason for price differences). First, confirm that the price you looked up matches your prescription. Be sure to check the drug name (i.e., “divalproex” vs. “divalproex ER extended release”), dosage, form and quantity.
Are you filling your prescription at a CVS Pharmacy or Target (CVS)?
In an effort to bring more GoodRx Gold pharmacies to you, we recently added CVS Pharmacy to the list of participating pharmacies. CVS joins us with slightly higher prices than other GoodRx Gold participating pharmacies. When you search for a price on GoodRx Gold, we will now show you two prices: one price will be for CVS Pharmacy, and the other price will be for all other GoodRx Gold participating pharmacies.
If you are filling your prescription at a CVS Pharmacy or Target (CVS), check the GoodRx Gold website again to make sure you were viewing the CVS Pharmacy price.
Still not receiving the correct price?
If you are at the pharmacy, please have your pharmacist call 1-844-373-0974 and press “1” so we can help them with any questions or concerns.
If you're no longer at the pharmacy or need further assistance, please fill out our secure pharmacy issue form here. We will reference the correct claim with the pharmacy and be in touch as soon as we can.