We're sorry to hear that you did not receive the price you were expecting with your Gold card.
The prices listed on GoodRx Gold are generally very accurate, and issues are rare. Our GoodRx Gold prices are backed by contracts, meaning that each participating pharmacy has agreed to accept them.
If you believe you were charged the wrong price at the pharmacy, there are a few things you will want to check.
Does the drug you looked up on GoodRx Gold match the prescription you're filling?
You may be viewing a price that isn’t exactly the same as the prescription you’re filling (this is the most common reason for price differences). First, please confirm that the price you looked up matches your prescription. Be sure to check the drug name (i.e. divalproex vs. divalproex ER extended release), dosage, form, and quantity.
Are you filling your prescription at a CVS or Target (CVS) pharmacy?
In an effort to bring more Gold pharmacies to you, we recently added CVS to the list of Gold participating pharmacies. They have joined with slightly higher prices than other Gold participating pharmacies. When you search for a price on GoodRx Gold, we will now show you two prices. One price will be for CVS, and the other price will be for all other Gold participating pharmacies.
If you are filling your prescription at a CVS or Target (CVS) pharmacy, please check the Gold website again to make sure you were viewing the CVS pharmacy price.
Still not receiving the correct price?
If you are at the pharmacy, please have your pharmacist call 1-844-373-0974 and press “1” so we can help them with any questions or concerns.
If you're no longer at the pharmacy or for further assistance, please fill out our secure pharmacy issue form here. We will reference the correct claim with the pharmacy, and be in touch shortly.