The prices listed on GoodRx Gold are generally very accurate, and issues are rare. Our prices are backed by contracts, meaning that each participating pharmacy has agreed to accept them.
If you believe you were charged the wrong price at the pharmacy, there are a few things you will want to check:
Does the drug you looked up on GoodRx Gold match the prescription you're filling?
You may be viewing a price that isn’t exactly the same as the prescription you’re filling (this is the most common reason for price differences). First, confirm that the price you looked up matches your prescription. Be sure to check the drug name (i.e., “divalproex” vs. “divalproex ER extended release”), dosage, form and quantity.
Are you filling your prescription at a Gold Participating Pharmacy?
GoodRx Gold is not available at Publix, SamsClub, Walgreens or Walmart. If you are trying to fill your prescription at one of these pharmacies, you will need to use a regular GoodRx coupon or transfer your prescription to a Gold participating pharmacy. Click here for more information on Gold participating pharmacies.
Are you filling your prescription at a CVS Pharmacy or Target (CVS)?
CVS may have slightly different prices than other Gold participating pharmacies. When you search for a price on GoodRx Gold, we will show you two prices: one price will be for CVS Pharmacy, and the other price will be for all other GoodRx Gold participating pharmacies.
If you are filling your prescription at a CVS Pharmacy or Target (CVS), check the GoodRx Gold website again to make sure you were viewing the CVS Pharmacy price.
Still not receiving the correct price?
Our GoodRx Gold Advocates are here to help, and they can typically resolve most issues while you’re in the pharmacy. Please give us a call at 855-268-2822 (Monday-Sunday, between the hours of 8am and 7pm CT).
If you aren’t able to call during business hours, please contact us by filling out the form provided here.