After you submit your transfer request:

1. GoodRx contacts your selected CVS pharmacy and notifies them to request the prescription from your old pharmacy. CVS may contact you if they need additional information to execute the request.
2. If you provided your cell phone number, GoodRx sends you a text confirming that your transfer was submitted.
3. CVS Pharmacy will text you when your prescription is ready for pickup.

We recommend contacting your selected CVS pharmacy to verify that your transfer was completed a few hours after submitting the transfer request on goodrx.com.

How long does it take to transfer my prescription?

A prescription transfer typically takes a few hours to complete. Your selected CVS pharmacy will text you to let you know when your prescription is ready.

If you didn't receive a text or call from the CVS pharmacy, we recommend that you give them a call before going in to make sure you don't have to wait.

Once your transfer is submitted, GoodRx sends a confirmation email and text summarizing the transfer request details, so you'll have all of your information handy if you need to contact your pharmacy.

We'll also send an email if your transfer does not go through—you'll need to call your selected CVS pharmacy directly if you receive this email.

What do you do with the personal information I provide?

The transfer process through GoodRx is completely HIPAA-compliant. We use the provided information to notify your selected CVS pharmacy to request your prescription, as well as send them the selected GoodRx eCoupon.

Once the prescription transfer is submitted, the CVS pharmacy receiving your prescription will have your information as part of your patient record.