Pharmacies listed on GoodRx are contractually obligated to honor most coupons we display. However, discounts for controlled substances are honored at the discretion of the individual pharmacy or pharmacist. We are unable to require a pharmacy to fill the prescription or accept the coupon for a controlled medication, but the vast majority of pharmacies will honor coupons for controlled substances, and all pharmacies listed on GoodRx continue to honor GoodRx coupons and discount cards for controlled substances on an individual basis.
In an effort to avoid confusion, we display a warning on most controlled substance price pages so consumers are aware before presenting a coupon.
If your pharmacist is refusing to accept the discount, please give us a call at (855) 268-2822 (Monday-Sunday, between the hours of 8am and 7pm CT). Our GoodRx Advocates are always happy to help, and can typically resolve most issues while you’re in the pharmacy.
If the pharmacist still refuses, you can try calling other pharmacies in your area to see if they will fill your prescription and accept the coupon.
Please note: GoodRx discounts cannot be used at Sams Club or Walmart for opioid prescriptions. Click here to learn more.