Pharmacies listed on GoodRx are contractually obligated to honor most coupons we display. However, discounts for controlled substances are honored at the discretion of the individual pharmacy or pharmacist. We are unable to require a pharmacy to fill the prescription or accept the coupon for a controlled medication, but the vast majority of pharmacies will honor coupons for controlled substances, and all pharmacies listed on GoodRx continue to honor GoodRx coupons and discount cards for controlled substances on an individual basis.
If your pharmacist is refusing to accept the discount, we recommend asking the pharmacist to call the Customer Questions phone number on the coupon while you're in the pharmacy; a customer service representative may be able to resolve any questions or concerns while you’re there. If the pharmacist still refuses, you can try calling other pharmacies in your area to see if they will fill your prescription and accept the coupon.
In an effort to avoid confusion, we display a warning on most controlled substance price pages so consumers are aware before presenting a coupon.