Privacy Policy – Support

Information about advertising on GoodRx

Last modified: November 30, 2020

Hello from GoodRx. This privacy policy covers the GoodRx website (goodrx.com) and the GoodRx mobile applications, and any other websites and mobile applications, and services provided by GoodRx (collectively, the “Site”). By using the Site, you agree to the privacy policy.

First of all, thank you for placing your trust in us. We understand that your personal information is sensitive, and also that privacy policies and legalese can be scary, so we want to thank you for trusting GoodRx with your information and taking the time to read this privacy policy. We’ll try to keep it simple!

California Residents: Please click here to read the Privacy Policy Addendum for California Residents for information about California consumer rights.

GoodRx does not sell personal medical information. We do not provide your personally-identifiable medical information to third parties in exchange for payment.

Like many companies, GoodRx uses personal information in order to provide services to you, to run our business (including for the purposes of internal business operations and analytics, to provide, change, market or optimize our services and products) and to communicate and market to you. In some instances, we may use third party service providers to help assist us in the above.

Information collected by GoodRx (Who provides it and how we use it)

Information You Provide to GoodRx

GoodRx does not require that you provide us with information or create an account in order to view our prices, discounts and services.

You may choose to provide us with information to receive certain services. The information you provide us could include:

Name
Date of Birth
Address
Email address
Home phone number
Mobile phone number
Mailing address
Password
Prescription
Pharmacy
Credit card information

If you provide us with your information, you agree to let us use such personal information in order to provide services to you, to run our business (including for the purposes of internal business operations and analytics, to provide, change, market or optimize our services and products) and to communicate and market to you (directly or via third parties).

You agree that GoodRx may contact you by telephone or text messages (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with your account, including for marketing purposes. Should you send GoodRx a direct SMS message through a mobile device, such message constitutes your prior express written consent to receive the messages you request to that SMS device. You understand that you are not required to provide this consent as a condition of purchasing any property, goods or services. You also understand that you may opt out of receiving marketing text messages from GoodRx at any time, either by texting the word “STOP” to the text message using the mobile device that is receiving the messages.

Instances where you may provide us with information includes:

• In order to register for an account (including accounts for GoodRx, GoodRx Gold or Kroger Rx Savings Club Powered by GoodRx). Please see below for additional information related to information collected under GoodRx Gold. You can access the privacy policy for Kroger Rx Savings Club Powered by GoodRx by clicking here.
In order to receive price alerts on a set of prescription drugs, sign up to receive a coupon, and/or e-mail or text a coupon to yourself
When you request a discount card
When you use a discount card or coupon
When you ask GoodRx to transfer a prescription to a pharmacy on your behalf
When you reach out to our patient advocacy team

GoodRx Gold - GoodRx Gold is a premium program offered by GoodRx that provides members (“Members”, and your status as a Member is referred to as your “Membership”) even bigger discounts on prescriptions through the GoodRx Gold website, mobile applications and membership cards, and by email messages (which you may elect to receive or opt out of receiving) sent to the address associated with your GoodRx Gold account.

Information We Collect From You
- Information About You. When you join GoodRx Gold, you will be asked for your first name, last name, date of birth, and mailing address. This information allows us to match your Membership with the information on file with your pharmacy. We also send you marketing messages, updates on your Membership, and information about your account, and as otherwise set forth herein.
- Information About Family Members. GoodRx allows you to add up to 6 total family members (including yourself) to your GoodRx Gold account. Family members may be added to your account or, if they are over 18, they can make their own accounts and connect them to your Membership. When you add family members, we ask for their first name, last name, and dates of birth. If a family member is under the age of 13, GoodRx does not request any additional contact information and children under 13 must not provide any information on or through our Services or through any of their features.
- Credit Card Information. A GoodRx Gold account is free for the first 30 days. If you decide to discontinue the subscription, your account and the information you provided during your initial sign-up will remain until you delete it. You will be asked to provide a credit card when you sign up. We share your relevant credit card information with our third party payment processor (Stripe, stripe.com), which uses SSL technology to store your information and bill you on a monthly basis, until you tell us to stop.
- Information About Your Prescriptions. When you use your GoodRx Gold card at a participating pharmacy, information regarding that transaction, including prescription name and pharmacy name, is provided to us, stored and added to your account. It is displayed in your account and we will send you emails regarding your prescriptions.
- Each Member and Add-On Member may view their own prescription history on the website and mobile application. If you are a Member that has added other people to your Membership (“Add-On Member”), you may automatically view the prescription history of Add-On Members who are under the age of 14, and you may view the prescription history of Add-On Members who are over the age of 13 only with the permission of the Add-On Member (which permission you may request through the websites and mobile applications).
- We offer the ability for you to order your prescriptions via mail delivery through your GoodRx Gold account. If you use the GoodRx Gold mail delivery service, your prescription will be fulfilled by a GoodRx Gold mail delivery partner or partners. We will provide your account and prescription information to our GoodRx Gold mail delivery partner(s), in addition to the uses set forth herein. If you request that a mail delivery prescription be fulfilled on behalf of a family member, you represent and warrant that you have permission to do so and to view the prescription information related to your request and your family member.
Cancelling Your Account
- If you have not opted out of the subscription services after your 30-day free trial, you will be charged and your account will remain open until you cancel your account. We may still use the information you provided to improve our services, to provide you with discounts and to market to you. Please note that although you have cancelled your account, you may still receive commercial email messages from GoodRx until you opt out of receiving them, which can be done by following the instructions contained in the email message. We may also send coupons and offers to the contact information you provided. Any information we have collected on you will remain in our database.
- o You can suspend your subscription and your account will remain intact. You can also cancel your subscription by logging in to your account and clicking “cancel my account.”

In addition to any information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that automatically (or passively) collect certain information whenever you use the Site. This information includes:

Information Collected When You Use Our Site

Geo-location information
IP address
Cookies. We use cookies to collect, store and sometimes track information for statistical purposes to improve the services we provide. If you are a registered user for any GoodRx service, we will use a cookie to save your settings and to provide customizable and personalized services and information collected will be associated with your GoodRx account. We also use cookies that let us know your location, the drug information visited while on our Site and the third-party websites you visited before accessing our Site. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your device. You should know that if you visit other websites, you may be required to accept third-party cookies. We do not control the use of any cookies that are deposited on your computer when you visit third-party websites, and we expressly disclaim responsibility for information collected through them.
Remarketing technology. We use Google and Facebook, and other remarketing providers to advertise online and offline. We may place cookies, tags, pixels, SDKs and other tracking technology on your computer or other devices, or otherwise collect and provide your information to assist Google, Facebook, other third parties, or GoodRx to feed advertisements or to send direct mail campaigns to you based on your past visits to GoodRx and other websites; and we may also allow other third parties, including Google, to do so as well. We may permit third parties to collect your personal information over time or across third-party websites, mobile applications and/or online services, including those that assist us in operating our Site and services.
Log information. When you access GoodRx services, our servers automatically record certain internet or electronic information. These logs include information such as the date and time you access our site, the browser you are using, and other common browser information.
Web beacons.
Embedded scripts.
Mobile device information. If you use our mobile applications, the mobile application may automatically collect and store some or all of the following information from your mobile device, including without limitation: your phone number, location, other unique device identifier assigned to your mobile device, manufacturer and model of your mobile device, your mobile operating system, the type of mobile Internet browsers you are using, your browsing history on the mobile application (including your prescription searches and coupon view history), how often you use the mobile applications.

By using the Site, you agree to let us use such personal information in order to provide services to you, to run our business (including for the purposes of internal business operations and analytics, to provide, change, market or optimize our services and products) and to communicate and market to you (directly or via third parties).

We also use the information we collect from you when use the Site for:

Advertising on GoodRx

We use third-party advertising companies to serve ads when you visit GoodRx. These companies may use internet or electronic information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. GoodRx adheres to Digital Advertising Alliance principles. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

Demographics and Interest Information

The GoodRx website has implemented Google Analytics Demographics and Interest reporting. This tool requires that we permit access to cookie identification information and enables us to view demographic and other information aggregated from the overall population of the visitors to our site. The information we receive does not include your name or contact information.

Information You Provide to Third Parties

We receive information about you from third parties, including as detailed below:

Healthcare professionals. Some health care professionals who use GoodRx may text or email you a coupon. In order to receive the coupon from your health care professional, you must provide your contact information and your prescription information. By providing your health care professional with your contact information and your prescription information, you are requesting to be contacted with prescription-related information, and you acknowledge that there may be some risk that the message could be read by a third party.
Marketing partners. We may work with third parties to conduct marketing campaigns. Such third parties may collect and provide to us personal information such as your name, contact information, medical information (such as condition and prescription) and demographic information (such as age and location).
Data partners. We may in some cases supplement the information we collect about you with records from third parties, including data regarding online activities across devices and online platforms.
Pharmacy benefit managers. Most prescriptions purchased in the United States, including prescriptions filled through the use of discount coupons, loyalty cards or insurance co-pays, result in the pharmacy reporting patient data back to the company that provides the benefit. When you use a coupon provided by GoodRx, we receive information about the transaction from the corresponding pharmacy benefit manager.

We use personal information we receive from third parties in order to provide services to you, to run our business (including for the purposes of internal business operations and analytics, to provide, change, market or optimize our services and products) and to communicate and market to you (directly or via third parties).

When do we share information that can identify you with a third party or service provider?

GoodRx does not sell personal medical information. We do not provide your personally-identifiable medical information to third parties in exchange for payment.

Here are some examples where we may share information with service providers and partners:

To securely store and analyze data
To address or handle patient advocacy support requests
To send you a discount card, coupons and/or communications (such as information about your account and marketing)
To securely process your credit card information (in cases where you provide us with your credit card information)

We use Google and Facebook, and other remarketing providers to advertise online and offline. We may place cookies, tags, pixels, SDKs and other tracking technology on your computer or other devices, or otherwise collect and provide your information to assist Google, Facebook, other third parties, or GoodRx to feed advertisements or to send direct mail campaigns to you based on your past visits to GoodRx and other websites; and we may also allow other third parties, including Google, to do so as well. We may permit third parties to collect your personal information over time or across third-party websites, mobile applications and/or online services, including those that assist us in operating our Site and services.

We may disclose information you provide if required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; or (3) act in an emergency to protect someone's safety. GoodRx may transfer its user database, including personal information contained therein, to a third party who acquires all or substantially all of the assets or stock of GoodRx whether by merger, acquisition, reorganization or otherwise.

What about kids’ personally identifiable information?

Our Site is not directed to children under the age of 13. We assume our website is used by adults or minors supervised by a parent or guardian. We respect the privacy of parents and children and are committed to complying with the Children's Online Privacy Protection Act ("COPPA"). On those areas of our Site that ask for age, we do not collect personal information from individuals who identify themselves as under the age of 13 except in those limited circumstances where we believe that such collection is permitted under COPPA.

We may ask prospective users to provide their age during the registration process and on other areas of our Site. If a user indicates that he or she is under the age of 13 then all personal data collected during the registration process is automatically deleted except that we may retain and use limited information, such as the child's email address, for a limited period of time, in those cases where we believe that the collection and use of such information is permitted under COPPA.

If a parent believes that his or her child has provided us with personal information, he or she can contact us via email or postal mail as listed below. We will promptly delete the information upon learning that it relates to a child under the age of 13.

We believe that parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from otherwise disclosing online their name, address and other personal information without parental permission.

What else should you know about your privacy?

Security

We work hard to protect GoodRx and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. We maintain industry standard security measures to protect sensitive data. If you register to establish an account or to receive price alerts, your password is encrypted. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet and we accept no liability for any unintentional disclosure.

Links to Other Sites

Our Site contains hyperlinks and pointers to Internet sites maintained by third parties and uses some services by third parties. We do not control, operate or endorse in any respect information, products or services provided by such third parties. Many third parties have their own privacy policies that differ from ours. This privacy policy only covers our Site and does not cover any other third parties. While we make every effort to keep your information secure, we do not control the policies of other parties.

Do Not Track Requests

At this time we do not respond to browser "Do Not Track" signals.

European Union Visitors

The GoodRx services are intended for use only by residents of the United States. As of May 25, 2018, GoodRx redirects website visitors from the European Union to a message notifying such visitors that they cannot use GoodRx, and does not permit them to register or to use our services. We do not collect any personally identifying information from such visitors to our Site, although we do archive their IP addresses.

Deletion Requests and Opt-Outs

At GoodRx, we strive to go above and beyond both legal requirements and consumer expectations when it comes to protecting your data. As part of our commitment, all users nationwide can request deletion of their data as specified in the California Consumer Privacy Act. You can submit a request by visiting https://www.goodrx.com/requestdeletion. Please note that we will need to verify your request before we can fulfill it, including verifying your identity.

To unsubscribe from GoodRx text marketing messages, please reply STOP to the message.

To unsubscribe from GoodRx marketing emails, please use the link located at the bottom of the the email or enter your email at goodrx.com/opt-out. GoodRx complies with CAN-SPAM and you may subsequently opt-out of receiving commercial messages from us by following the directions contained in any commercial email communication. You may still receive transactional messages about your account, including messages pertaining to, the renewal of your subscription (if applicable), and so forth.

To control what cookies are collected when you are on our website, please click here.

Accessing Your Information

As noted above, we strive to exceed legal requirements and consumer expectations when it comes to your data. As such, we offer consumers nationwide the option to request certain information about our collection and use of your personal information over the past 12 months. You may only make a verifiable consumer request for access twice within a 12-month period. Note that due to its sensitivity, we will only provide you with prescription-specific data if you can provide us with the related BIN, PCN, group number, and member ID.

Changes to this Privacy Policy

We may make changes to our privacy policy from time to time. When we do so, we will post the revised privacy policy on our Site. Please check the revision date at the top of this page to determine if the policy has been modified since you last reviewed it. The modified privacy policy will be effective immediately upon posting on the service. Your continued use of the service after the posting of the modified privacy policy constitutes your agreement to abide and be bound by it. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the service.

Contacting GoodRx

We would like to receive your comments and questions about this Privacy Policy and any other matter you have regarding our Site. Please address comments or questions to us via phone by calling 855-268-2822. We are available Monday to Sunday 8am to 7pm CST.

GoodRx, Inc.

2701 Olympic Blvd.
Santa Monica, CA 90404
USA

https://support.goodrx.com

Acceptance of Privacy Policy

Your use of our Site and any services provided by GoodRx, including any dispute concerning privacy, is subject to this Privacy Policy and the Terms of Use posted on our Site. BY USING OUR SITE OR SERVICES, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND TERMS OF USE.