Last modified: September 3, 2019
For those of you who don’t like to read long privacy policies, here’s a quick summary:
1. GoodRx does not sell your personal medical data. We do not provide your personally-identifiable medical data to third parties in exchange for payment.
2. GoodRx uses personal medical data that is linked to your name and contact information. We use this data to fulfill services that you request from us (such as sending you a discount card, etc), and to reach out to you about prescription savings opportunities (such as refill reminders or alerts about lower prices for your prescriptions). While we hope you find our messages useful, you can opt out of our messages by following the instructions we provide in our communications.
4. When we talk about medical data, what we typically mean is the name, dosage, form, quantity and other information related to a prescription you’ve filled through us. Please see below for more information.
Information Collected by GoodRx (and How We Use It)
Most of the medical data that GoodRx collects from you is not linked to your name or contact information.
There are a few circumstances where we collect medical data from you that links to your name or contact information. These include:
If you tell us which Medicare plan you are on, that information can be linked to you so that you do not have to re-enter your Medicare plan information every time you do a price search.
- Information You Provide To Us On The Site.
Generally, GoodRx does not collect the name and contact information of visitors to the Site. However, if you register to receive certain services, you will need to provide us with some personal information so that we can provide these services. By providing your personal information, you agree to let us use such personal information in order to fulfill your requested service and to reach out to you about prescription savings opportunities. Here are some examples where you might provide us with your personal information that could be linked to your medical information:
- In order to register for an account where you can keep track of your prescriptions, such as with a MyRx or a GoodRx Gold account, you will need to provide us with some personal information.
- In order to receive price alerts on a set of prescription drugs, sign up to receive a coupon, and/or e-mail or text a coupon to yourself, you will need to provide us your email address or phone number where we can text you. We will use the provided information to reach out to you about prescription savings opportunities.
- When you participate in GoodRx's Instant Savings program, we collect your personal and prescription information and use it in order to complete the requested transfer and/or application of the GoodRx coupon and to solicit your feedback on the program.
- If you request a discount card, you must give us your name and mailing address. We will use your provided information to send a discount card and reach out to you about prescription savings opportunities.
Information You Provide to Marketing Partners
Sometimes, GoodRx works with third parties that conduct marketing campaigns where you can opt into receiving materials and where you agree to provide us with your name, contact information and, in cases where you choose to provide it, your medical information. We use this information to fulfill your request for GoodRx materials and as specified by these marketing campaigns. If you receive materials you don’t want from us, please email email@example.com and we’ll remove your contact info from our marketing lists.
Information You Provide to Your Health Care Professionals
Some health care professionals who use GoodRx may text or email you a coupon with your permission. In order to receive the coupon from your health care professional, you must provide your phone number or email address. By providing your health care professional with your phone number or email address, you are requesting to be contacted with prescription-related information, and you acknowledge that there may be some risk that the message could be read by a third party. We use this information to assist in sending you the coupon and to provide you with prescription savings opportunities.
Information You Provide in Communications With Us
When you contact us by email or other communications, you may provide us with your name, contact information and, if you choose to provide it, your medical information. We use this information to respond to your communications and to try and fulfill any customer service requests.
If you sign up for a GoodRx account, information collected by cookies can be associated with your GoodRx account information. Read more about what information is collected by cookies below. We use this information to provide you with better, faster service, particularly for recurring visits.
There are other places where GoodRx collects data that does not include your name and contact information, including the following. We, like many other sites on the internet, collect this data in order to provide you with better, faster service, particularly for recurring visits.
When you access GoodRx Services, our servers automatically record certain information. These logs include information such as the date and time you access our site, the browser you are using, and other common browser information. We will use this log information to help diagnose problems with our server and to administer our Site. Your log information also may be used to gather broad demographic information.
When you are using GoodRx with a browser or mobile device, you can enter a location or give GoodRx permission to access to your location. GoodRx collects and stores that information.
We use remarketing with Google and Facebook, and other remarketing providers to advertise online and offline. We may place cookies, tags, pixels, SDKs and other tracking technology on your computer or other devices, or otherwise collect and provide your personal information to assist Google, Facebook, other third parties, or GoodRx to feed advertisements or to send direct mail campaigns to you based on your past visits to GoodRx and other websites; and we may also allow other third parties, including Google, to do so as well.
We use third-party advertising companies to serve ads when you visit GoodRx. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. GoodRx adheres to Digital Advertising Alliance principles. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
Demographics and Interest Information
The GoodRx website has implemented Google Analytics Demographics and Interest reporting. This tool enables us to view demographic and other information aggregated from the overall population of the visitors to our site.
Information Received From Pharmacy Benefit Managers
Most prescriptions purchased in the United States, including prescriptions filled through the use of discount coupons, loyalty cards or insurance co-pays, result in the pharmacy reporting patient data back to the company that provides the benefit. When you use a coupon provided by GoodRx, we receive information about the transaction from the corresponding Pharmacy Benefit Manager.
The data GoodRx uses for our ordinary business operations is de-identified. In other words, information such as your name, address, and date of birth are not viewable in these files. GoodRx may use data received from Pharmacy Benefit Managers to improve services and business operations, including for analysis (for instance, to make sure the pricing displayed on the Site matches the price users get at the pharmacy). GoodRx may share (but not sell) such aggregated, de-identified data with partners in a variety of ways, for instance by providing reports breaking down usage by geography. When we provide this information, we take legal and technical measures to ensure that the data does not identify you and cannot be associated back to you.
When do we share information from a third party that can identify you?
GoodRx rarely shares information with a third party that associates you personally with your specific medical information. When we do disclose your personal information in conjunction with your specific medical information, GoodRx ensures that these third parties are bound to comply with federal standards as to how to treat medical data that is linked with your name, contact information and other personal identifiers. Here are some examples of when we do share your personal contact information.
- We will share your name and address with others if you request a discount card to be mailed to the address you provided, and that information will only be shared with the third parties we use to fulfill discount card requests.
We will share the personal information you give us when you participate in GoodRx's Instant Savings program in order to complete the requested transfer and/or application of the GoodRx program.
- We may share your name and contact information, and other information you provide us about your coupon use and pharmacy experience, to help fulfill a customer service request that you send us. For instance, in some cases, we might need to use your personal information in reaching out to a pharmacy to figure out why a coupon was not accepted.
- We may disclose information you provide if required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; or (3) act in an emergency to protect someone's safety. GoodRx may transfer its user database, including personal information contained therein, to a third party who acquires all or substantially all of the assets or stock of GoodRx whether by merger, acquisition, reorganization or otherwise.
GoodRx may transfer its user database, including personal information contained therein, to a third party who acquires all or substantially all of the assets or stock of GoodRx whether by merger, acquisition, reorganization or otherwise.
What are your options to control the use of your personal information?
If you would like more details on how to delete the personal information you provided us or to limit the use of the personal information you provided us, please visit us here to learn more. Keep in mind that there are cases where we are required by law to keep a copy of the data, such as to comply with CAN-SPAM (if you request that we do not email you, we need to keep a copy of your email in our blacklist so that we can keep honoring your request).
What about kids’ personally identifiable information?
Our Site is not directed to children under the age of 13. We assume our website is used by adults or minors supervised by a parent or guardian. We respect the privacy of parents and children and are committed to complying with the Children's Online Privacy Protection Act ("COPPA"). On those areas of our Site that ask for age, we do not collect personal information from individuals who identify themselves as under the age of 13 except in those limited circumstances where we believe that such collection is permitted under COPPA.
We may ask prospective users to provide their age during the registration process and on other areas of our Site. If a user indicates that he or she is under the age of 13 then all personal data collected during the registration process is automatically deleted except that we may retain and use limited information, such as the child's email address, for a limited period of time, in those cases where we believe that the collection and use of such information is permitted under COPPA.
If a parent believes that his or her child has provided us with personal information, he or she can contact us via email or postal mail as listed below. We will promptly delete the information upon learning that it relates to a child under the age of 13.
We believe that parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from otherwise disclosing online their name, address and other personal information without parental permission.
What else should you know about your privacy?
We work hard to protect GoodRx and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. We maintain industry standard security measures to protect sensitive data. If you register to establish an account or to receive price alerts, your password is encrypted. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet and we accept no liability for any unintentional disclosure.
Links to Other Sites
Do Not Track Requests
At this time we do not respond to browser "Do Not Track" signals.
- European Union Visitors
The GoodRx Services are intended for use only by residents of the United States. As of May 25, 2018, GoodRx redirects website visitors from the European Union to a message notifying such visitors that they cannot use GoodRx, and does not permit them to register or to use our services. We do not collect any personally identifying information from such visitors to our Site, although we do archive their IP addresses.
233 Wilshire Blvd.
To make a verified request under Chapter 603A of the Nevada Revised Statutes, please reach out to firstname.lastname@example.org .
To Opt-Out Of Future Communications
If you do not want to receive further communication from GoodRx, please email email@example.com.