Your account may be paused for one of three reasons:
1. No Payment Method on File
At the end of your free trial period, we will attempt to bill you for the monthly membership. If we are not able to collect the membership fee, your account will automatically be paused. To continue using your GoodRx Gold membership, update or add a credit card or debit card to your account. We’ll show you how here.
2. Failed Payment
If you have a credit card on file, a payment may be declined if an account has insufficient funds or if your bank/credit card company has placed a temporary freeze on the card. We recommend contacting your bank to confirm that funds are available to process online payments, such as GoodRx Gold charges.
If the credit or debit card on file has expired or has been canceled, you will need to update your payment information.
3. Account Deactivation Requested
Your account may also be paused if you logged in and temporarily suspended the account, or if you requested we suspend your account for you.
To reactivate your account, make sure you have a valid form of payment on file. Then, enable your account by following the simple steps outlined here.
Need help updating / adding your payment information or reactivating your account? Give us a call at 1-855-268-2822 (Monday-Sunday, between the hours of 8am and 7pm CT).