Your account may be paused for one of two reasons.
Your account will be paused if the payment information associated with your account is declined for any reason. To learn how to re-enable your account, please click here.
Account Deactivation Requested
Your account may also be paused if you logged in and temporarily suspended the account, or if you requested we suspend your account for you.
If you have requested the cancellation of your account, you will be required to provide verification information to ensure your security before the account can be fully cancelled. If you have not provided the necessary verification information, we may pause your account to prevent any charges while we wait for your confirmation.