Your account may be paused for one of two reasons:
Your account will be paused if the payment information associated with your account is declined for any reason. Click here to learn how to reactivate your account if this happens.
Account Deactivation Requested
Your account may also be paused if you logged in and temporarily suspended the account, or if you requested we suspend your account for you.
If you submitted a request to cancel your account, you will be required to provide verification information for security purposes before we fully cancel your account. If you have not provided the necessary verification information, we may pause your account to prevent any charges while we wait for your confirmation.