You need a valid credit or debit card on file in order to receive exclusive discounts through GoodRx Gold.
My card is active
A payment may be declined if an account has insufficient funds or if your bank/credit card company has placed a temporary freeze on the card. We recommend you contact your bank to confirm that funds are available to process online payments, such as GoodRx Gold charges.
My card is no longer active
If the credit or debit card on file has expired or been cancelled, you will need to update your payment information.
Once you have either updated the payment information associated with your account, confirmed funds are available or worked with your bank to reactivate your card, you will still need to enable your account before you can use GoodRx Gold again.
Follow the steps below to enable your account:
Log in and go to your Account Settings page
Once you have logged in, go to your Account Settings page by clicking on the 'head and shoulders' icon in the top right-hand corner of any page in your GoodRx Gold account.
Locate Account Options
On your Account Settings page, scroll to the very bottom and locate the Account Options section. You will see a green Enable Account button and a red Cancel Account button.
Select the Enable Account button
Click the green Enable Account button.
Confirm your request to re-enable your account
Once you have clicked the Enable Account button, you will be asked to confirm your decision in a new window. Click on the green Enable Account button that appears in this window to confirm. If your account is past due, you will be charged the $9.99 monthly fee upon enabling the account.
You're all set!
Your GoodRx Gold account should now be active and ready to use. Enjoy your savings!