We're very sorry for any issues you're experiencing. If you're having trouble logging in to your MyRx account, there are a few things you'll want to try.
First, verify you have an active MyRx account
Please make sure you have a MyRx account associated with the email address you are using to log in. It's very common for patients to sign up for a GoodRx Discount Card, and mistake this process for creating an account. If you recently signed up for a Discount Card, this does not necessarily mean that you have a MyRx account. Review the two processes below to see which registration process you may have completed.
"Signing up for a MyRx account" vs. "Signing up for a Discount Card"
- Discount card sign up
If you recently signed up to receive a discount card, you will be asked to provide GoodRx with your full name, mailing address and email address so a card can be mailed to you. The page you visit to request a card will look like the image below.
When you request a discount card, you are not signing up for a MyRx account or membership. You'll need to register for a MyRx account before you are able to sign in and add your prescriptions. This is a separate registration process unrelated to your discount card request.
You do not need a MyRx account to search GoodRx for prices and discounts, but it will allow you to customize your GoodRx experience. Click here to sign up for a free MyRx account.
- MyRx Sign up
When you sign up for a MyRx account, you will enter an email address, password, and zip code on the Sign Up for My Rx page as shown in the image below. If this does not look familiar to you, you may have requested a Discount Card instead.
Finally, if you do have an active MyRx account, reset your password
If you have a MyRx account, reset your password and try logging in again. We'll show you how to reset your password here.
If you still cannot log in, give us a call at 855-268-2822 (Monday to Sunday 8am to 7pm CST).