Skip to main content
Support Help Center home page Support
  • Sign in
  • Sign in
  1. Support
  2. Pharmacy Issues / Check Out Assistance

Pharmacy Issues / Check Out Assistance

Issues when trying to use GoodRx?

Pricing Discrepancy at the Pharmacy

  • I keep having pricing discrepancies at the pharmacy when I present a coupon. How can I avoid this?
  • The pharmacy accepted my GoodRx Gold card, but the price is wrong. What do I do?
  • The pharmacy accepted my coupon, but the price is wrong. What do I do?
  • My pharmacist is having trouble using a GoodRx coupon for my pet
  • My pharmacy information needs to be updated

Pharmacy Refusal

  • My pharmacy would not accept a discount for my controlled medication
  • My pharmacy won't accept GoodRx. What do I do?
  • My pharmacy won't accept GoodRx Gold. What do I do?

Prescription Transfer Assistance

  • What is the GoodRx eCoupon & online transfer program?
  • How do I transfer my prescription to a CVS Pharmacy?
  • How do I transfer my prescriptions on GoodRx Gold?
  • What happens after my CVS Pharmacy transfer request is submitted?
Support