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Gold Telehealth

Gold Telehealth is a feature for Gold users to start an online telehealth visit through the GoodRx mobile app. Individual Plan Gold users can connect with high-quality healthcare via HeyDoctor.

Gold Telehealth: General Information FAQ

  • How do I sign up for an online doctor visit?
  • How long does it take for a member of the medical team to review your submitted visit?
  • I have a Family Plan, can all of us use this feature?
  • I'm not sure if my condition fits the categories listed, what should I do?

Gold Telehealth: Appointment Scheduled FAQ

  • I signed up for a visit, now what do I do?
  • How will I be charged for the service?
  • How will I be charged for the medication?
  • I changed my mind and don't need to see a doctor anymore, how do I cancel an appointment?

Gold Telehealth: After Visit FAQ

  • How do I find my prescription?
  • What do I do if I need to transfer my prescription?
  • I want to use Gold Mail Delivery to get my prescription. How do I do that?
  • How long will it take to get my prescription?
  • Can I schedule a follow up appointment with the same doctor? Can I use the same doctor in the future if I liked them?
  • Can I reach out to the doctor again if I have questions?
See all 8 articles

Privacy for Gold Telehealth FAQ

  • I want to delete my data--how do I do that?
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