This Notice was originally published and effective as of March 29, 2021
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
This Notice of Privacy Practices (the “Notice”) describes how the entities in the HeyDoctor Medical Group (as defined in GoodRx Care Terms of Use)(collectively, the "Group" or “we” or “our”), may use and disclose your Protected Health Information to carry out treatment, payment or business operations and for other purposes that are permitted or required by law. We have elected to voluntarily substantially comply with the standards set forth in with the Health Insurance Portability and Accountability Act (“HIPAA”). The members of the Group will share Protected Health Information with each other for the treatment, payment, and health care operations of the Group and as permitted by HIPAA and this Notice of Privacy Practices.
“Protected Health Information” or “PHI” is information about you, including demographic information, that may identify you and that relates to your past, present or future physical health or condition, treatment or payment for health care services.
This Notice only covers the Protected Health Information that you input or communicate to a healthcare provider as part of your medical intake and evaluation process after you create an account and start a telehealth consultation with a HeyDoctor Medical Group provider. For information about your data that not provided by you as part of the medical intake process and evaluation process by HeyDoctor Medical Group provider, or created by HeyDoctor Medical Group provider as part of the medical intake process and evaluation process, including any information collected about your general website browsing activity, including information provided from the usage of any cookies or similar technology on the Site (as defined in the GoodRx Care Privacy Policy), please review the GoodRx Care Privacy Policy.
This Notice also describes your rights to access and control your Protected Health Information.
Uses and Disclosures of PHI
Your Protected Health Information may be used and disclosed by our health care providers, our staff, and others outside of our office that are involved in your care and treatment for the purpose of providing health care services to you, to support our business operations, to obtain payment for your care, and any other use authorized or required by law.
Treatment and Healthcare Operations: We will use and disclose your Protected Health Information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, your Protected Health Information may be provided to a health care provider to whom you have been referred to ensure the necessary information is accessible to diagnose or treat you.
Payment: Your Protected Health Information may be used to bill or obtain payment for your health care services, including transmission of certain Protected Health Information to third party payment processors for the purpose of processing your payments for health care services. This may include certain activities that your health insurance plan may undertake before it approves or pays for your services, such as: making a determination of eligibility or coverage for insurance benefits and reviewing services provided to you for medical necessity.
Health Care Operations: We may use or disclose, as needed, your Protected Health Information in order to support the business activities of this office. These activities include, but are not limited to, improving quality of care, developing new products and services, providing information about treatment alternatives or other health-related products, benefits or services we or other third parties may offer, development or maintaining and supporting computer systems, legal services, and conducting audits and compliance programs, including fraud, waste and abuse investigations.
Third Party Marketing Authorization: If you have agreed to the GoodRx HIPAA Marketing Authorization (the “GoodRx HMA”), we may use or disclose your PHI to Affiliates (as defined in the GoodRx HMA) as described in Section 2 of the GoodRx HMA. Consent to the GoodRx HMA is voluntary and we do not condition treatment, payment, enrollment or eligibility for benefits on your agreement to the GoodRx HMA. You may revoke the GoodRx HMA at anytime pursuant to Section 4 and 5 of the GoodRx HMA. Note: Any PHI used or disclosed as a result of this GoodRx HMA may be subject to re-disclosure by Affiliates and may no longer be protected by applicable privacy laws. In the event that you revoke the GoodRx HMA, we will cease further use and disclosure of any additional PHI to Affiliates under the GoodRx HMA.
Uses and Disclosures that do not require your authorization
We may use or disclose your Protected Health Information in the following situations without your authorization. These situations include the following uses and disclosures: as required by law; for public health purposes; for health care oversight purposes; for abuse or neglect reporting; pursuant to Food and Drug Administration requirements; in connection with legal proceedings; for law enforcement purposes; to coroners, funeral directors and organ donation agencies; for certain research purposes; for certain criminal activities; for certain military activity and national security purposes; for workers’ compensation reporting; relating to certain inmate reporting; and other required uses and disclosures. Under the law, we must make certain disclosures to you upon your request, and when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the requirements of the Health Insurance Portability and Accountability Act (HIPAA). State laws may further restrict these disclosures.
Uses and Disclosures that require your authorization
Other permitted and required uses and disclosures will be made only with your consent, authorization or opportunity to object unless permitted or required by law. We may not sell your Protected Health Information without your authorization. Your Protected Health Information will not be used for fundraising. If you provide us with an authorization for certain uses and disclosures of your information, you may revoke such authorization, at any time, in writing, except to the extent that we have taken an action in reliance on the use or disclosure indicated in the authorization.
YOUR RIGHTS WITH RESPECT TO YOUR PROTECTED HEALTH INFORMATION:
You have the right to inspect and copy your Protected Health Information.
You may request access to or an amendment of your Protected Health Information.
You have the right to request a restriction on the use or disclosure of your protected health/personal information. Your request must be in writing and state the specific restriction requested and to whom you want the restriction to apply. We are not required to agree to a restriction that you may request, except if the requested restriction is on a disclosure to a health plan for a payment or health care operations purpose regarding a service that has been paid in full out-of-pocket.
You have the right to request to receive confidential communications from us by alternative means or at an alternate location. We will comply with all reasonable requests submitted in writing which specify how or where you wish to receive these communications.
You have the right to request an amendment of your projected health information. If we deny your request for amendment, you have the right to file a statement of disagreement with us. We may prepare a rebuttal to our statement and we will provide you with a copy of any such rebuttal.
You have the right to receive an accounting of certain disclosures of your Protected Health Information that we have made, paper or electronic, except for certain disclosures which were pursuant to an authorization, for purposes of treatment, payment, healthcare operations (unless the information is maintained in an electronic health record); or for certain other purposes.
You have the right to obtain a paper copy of this Notice, upon request, even if you have previously requested its receipt electronically by e-mail.
REVISIONS TO THIS NOTICE
We reserve the right to revise this Notice and to make the revised Notice effective for Protected Health Information we already have about you as well as any information we receive in the future. You are entitled to a copy of the Notice currently in effect. Any significant changes to this Notice will be posted on our web site. You then have the right to object or withdraw as provided in this Notice.
BREACH NOTIFICATIONS
We will notify you if a reportable breach of your unsecured Protected Health Information is discovered. Notification will be made to you no later than 60 days from the breach discovery and will include a brief description of how the breach occurred, the Protected Health Information involved and contact information for you to ask questions.
COMPLAINT
Complaints about this Notice or how we handle your Protected Health Information should be directed to our HIPAA Privacy Officer. If you are not satisfied with the manner in which a complaint is handled you may submit a formal complaint to the Department of Health and Human Services, Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.
We must follow the duties and privacy practices described in this Notice. We will maintain the privacy of your Protected Health Information and to notify affected individuals following a breach of unsecured Protected Health Information. If you have any questions about this Notice, please contact us by emailing us at care-legal@goodrx.com or calling us at 415-237-1378 and ask to speak with our HIPAA Privacy Officer.