Notice of Privacy Practices

This Notice was last updated on October 8, 2024

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice of Privacy Practices (the “Notice”) describes how HeyDoctor Medical Group, P.C., HeyDoctor Medical Group (FL), P.A., HeyDoctor Medical Group (NJ), P.C., and HeyDoctor Medical Group (KS), P.A. (collectively, the “Medical Group”), and its employed or contracted providers (together, with the “Medical Group”, the "Providers" or “we” or “our”), may use and disclose your Protected Health Information. This Notice also describes your rights to access and control your Protected Health Information. The Providers will use and disclose your Protected Health Information as permitted by the Health Insurance Portability and Accountability Act (“HIPAA”) and this Notice. “Protected Health Information” or “PHI” is information about you, including demographic information, that may identify you and that relates to your past, present or future physical health or condition, treatment or payment for health care services.

USES AND DISCLOSURES OF PHI

We typically use or share your health information for the following purposes:

Treatment: We may use and disclose your Protected Health Information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, your Protected Health Information may be provided to a health care provider to whom you have been referred to ensure the necessary information is accessible to diagnose or treat you.
Payment: Your Protected Health Information may be used to bill or obtain payment for your health care services, including transmission of certain Protected Health Information to third party payment processors for the purpose of processing your payments for health care services. This may include certain activities that your health insurance plan may undertake before it approves or pays for your services, such as: making a determination of eligibility or coverage for insurance benefits and reviewing services provided to you for medical necessity.
Health Care Operations: We may use and disclose your Protected Health Information in order to support our business activities. These activities may include, but are not limited to, conducting quality assessment and improvement activities, business planning and development, and conducting audits and compliance programs, including fraud, waste and abuse investigations.

We are also allowed or required to share your information, without your authorization, in other circumstances, as permitted under HIPAA. Certain conditions must be satisfied before your information may be used for these purposes. Generally, this includes use of your information for:

Help with Public Health and Safety Issues: We can disclose your Protected Health Information for certain situations such as preventing disease, helping with product recalls, reporting adverse reactions to medications, reporting suspected abuse, neglect, or domestic violence, and preventing or reducing a serious threat to anyone’s health or safety.
Research: We can use or disclose your Protected Health Information for health research.
Compliance with Law: We will disclose information about you if state or federal laws require it, including with the Department of Health and Human Services.
Responses to Organ and Tissue Donation Requests: We can disclose your Protected Health Information to organ procurement organizations.
Responses for Matters Related to Workers’ Compensation, Law Enforcement, and Other Government Requests: We can use or disclose your Protected Health Information for workers’ compensation claims, for law enforcement purposes or with a law enforcement official, for health oversight agencies for activities authorized by law, and for special government functions such as military, national security, and presidential protective services.
Work with a Medical Examiner or a Funeral Director: We can share your Protected Health Information with a coroner, medical examiner, or funeral director.
Responses to Lawsuits and Legal Actions: We can disclose your Protected Health Information in response to a court or administrative order, or in response to a subpoena.

Other uses and disclosures (such as use of your Protected Health Information for marketing purposes) will be made only with your consent, authorization or opportunity to object unless permitted or required by law. We will not use or disclose your Protected Health Information as prohibited by HIPAA, including to conduct a criminal, civil, or administrative investigation based upon the act of seeking, obtaining, providing, or facilitating reproductive health care. If you provide us with an authorization for certain uses and disclosures of your information, you may revoke such authorization, at any time, in writing, except to the extent that we have taken an action in reliance on the use or disclosure indicated in the authorization.

YOUR RIGHTS WITH RESPECT TO YOUR PROTECTED HEALTH INFORMATION:

You have certain rights to your Protected Health Information, including the following:

You have the right to inspect and obtain a copy of your medical record.
You have the right to request a restriction on the use or disclosure of your Protected Health Information. Your request must be in writing and state the specific restriction requested and to whom you want the restriction to apply. We are not required to agree to a restriction that you may request, except if the requested restriction is on a disclosure to a health plan for a payment or health care operations purpose regarding a service that has been paid in full out-of-pocket.
You have the right to request to receive confidential communications from us by alternative means or at an alternate location, to the extent applicable. We will comply with all reasonable requests submitted in writing which specify how or where you wish to receive these communications.
You have the right to request an amendment of your Protected Health Information. If we deny your request for amendment, you have the right to file a statement of disagreement with us. We may prepare a rebuttal to our statement and we will provide you with a copy of any such rebuttal.
You have the right to receive an accounting of certain disclosures of your Protected Health Information that we have made, paper or electronic. We will include all disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as those made pursuant to an authorization).
You have the right to obtain a paper copy of this Notice, upon request, even if you have previously requested its receipt electronically by email.

OUR RESPONSIBILITIES

We are required by law to maintain the privacy and security of your Protected Health Information.
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and privacy practices described in this Notice.

If you have any questions about this Notice, please contact us by emailing us at care-legal@goodrx.com.

REVISIONS TO THIS NOTICE

We reserve the right to revise this Notice and to make the revised Notice effective for Protected Health Information we already have about you as well as any information we receive in the future. You are entitled to a copy of the Notice currently in effect. Any significant changes to this Notice will be posted on our website.

COMPLAINTS

Complaints about this Notice or how we handle your Protected Health Information should be directed to our HIPAA Privacy Officer. If you are not satisfied with the manner in which a complaint is handled you may submit a formal complaint to the Department of Health and Human Services, Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.

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