Inquiries and Complaints

To make an inquiry or submit a complaint, Gold members may:

• Call toll free at (855)-449-0865
• Or submit mail to GoodRx, Inc., Attn: Patient Advocacy-Gold Complaints, 2701 Olympic Blvd, West Building Suite 200, Santa Monica, CA 90404. Mailed requests must include the full name, Gold Member ID, and email address connected with the member’s Gold account. 

GoodRx will aim to respond within five (5) business days of receipt, and, absent a consumer not responding or not responding in a timely manner to any follow-up inquiries, resolve all requests within thirty (30) business days.

Rhode Island Gold members who are not satisfied with the resolution of their complaint may contact the Rhode Island Office of the Health Insurance Commissioner (OHIC) and/or for consumer complaints, its Consumer Assistance Partner, Rhode Island Parent Information Network (RIPIN). Contact information for both entities is provided below:

Office of the Health Insurance Commissioner (OHIC) 

1151 Pontiac Avenue, Building 69-1 

Cranston, RI 02920 

OHIC.HealthInsInq@ohic.ri.gov (email)

401-462-9517

RIPIN

300 Jefferson Boulevard

Suite 300

Warwick, RI 02888

callcenter@ripin.org (email)

ripin.org (website)

401-270-0101

855-747-3224 (toll free)

Cancellation

In addition to the phone and mail options outlined in the Terms and Conditions, Gold members may submit cancellation requests via email to gold@goodrx.com with the subject line “Gold Cancellation Request.” Cancellation requests must include the full name, Gold Member ID, and email address connected with the member’s Gold account.