Inquiries and Complaints
To make an inquiry or submit a complaint, Gold members may:
- Call toll free at (855)-449-0865
- Or submit mail to GoodRx, Inc., Attn: Patient Advocacy-Gold Complaints, 2701 Olympic Blvd, West Building Suite 200, Santa Monica, CA 90404. Mailed requests must include the full name, Gold Member ID, and email address connected with the member’s Gold account.
GoodRx will aim to respond within five (5) business days of receipt, and, absent a consumer not responding or not responding in a timely manner to any follow-up inquiries, resolve all requests within thirty (30) business days.
Rhode Island Gold members who are not satisfied with the resolution of their complaint may contact the Rhode Island Office of the Health Insurance Commissioner (OHIC) and/or for consumer complaints, its Consumer Assistance Partner, Rhode Island Parent Information Network (RIPIN). Contact information for both entities is provided below:
Office of the Health Insurance Commissioner (OHIC)
1151 Pontiac Avenue, Building 69-1
Cranston, RI 02920
300 Jefferson Boulevard
Warwick, RI 02888
855-747-3224 (toll free)
In addition to the phone and mail options outlined in the Terms and Conditions, Gold members may submit cancellation requests via email to firstname.lastname@example.org with the subject line “Gold Cancellation Request.” Cancellation requests must include the full name, Gold Member ID, and email address connected with the member’s Gold account.