The Answers You Need.
Welcome to the GoodRX Help Center.
Care Direct General FAQs
- Where is GoodRx Care Direct Available?
- How does this work?
- Website Troubleshooting
- What should I do if I am experiencing side effects?
- My treatment is not working, what should I do?
- How do I update my payment information?
- Can I change the date on my next order?
- How do I update my address?
- Where is my order?
- When is my next delivery?
- How does shipping work?
- How long do I have to respond to messages from my clinician?
- How do I cancel or reschedule my Telehealth appointment?
- How do I renew my prescription?
- How do I request a refill for my prescription?
- When will I be charged?
- What is your refund policy?
- What is your return policy?
- How do I contact my healthcare provider?
- Can I get a copy of my medical records or prescription?
- Can I transfer my Care Direct prescription to another pharmacy instead of having it shipped?
- How do I complete my Telehealth appointment?
- Do I already need a prescription to use Care Direct?
- How do I cancel my GoodRx Care Direct subscription?