About Gold Price Protection

What is Gold Price Protection?

• Gold price protection is a Gold membership feature that aims to protect you against rising prescription prices.

• As a Gold member, you can “price lock” eligible drugs in the GoodRx app. This means that if you pay a higher price at the pharmacy than the price you initially paid and “locked in” for your prescription, GoodRx will compensate you for the difference in the form of GoodRx Rewards points of the equivalent dollar amount.*

• Rewards points can be redeemed for gift cards to over 200 popular retailers.

  *The pharmacist must use your GoodRx Gold account information in order for GoodRx to register price protection. Do not forget to present your Gold card when paying for your prescription. Gold price protection is only available for Gold members using Gold pricing.

How do I use Gold Price Protection?

• To use price protection, you must be a GoodRx Gold member.
  1. Make sure you’re logged into your Gold account on the GoodRx app.
  2. Search for your medication and ensure the quantity, form, and dosage match your prescription exactly at the pharmacy of your choosing.
     • If your medication is eligible for price protection, you will see a lock symbol.
  3. Click on the eligible medication and you’ll be prompted to apply price protection.
     • Once applied, if you pay more for your medication using your Gold card at the pharmacy, GoodRx will give you the difference back in rewards points within 24-48 hours.
  4. Present your Gold card to the pharmacist when you pick up your prescription.
  5. If you pay more than your “locked in” GoodRx Gold price at your pharmacy, GoodRx will reimburse you the difference in GoodRx Rewards points, up to the equivalent of $50 in Reward points per fill. You can redeem your GoodRx Rewards points for gift cards to over 200 popular retailers.
     

     Price Protection Eligible (Before)	Price protected (After)

Which drugs are eligible for price protection? 

• Any medication with the price protection lock icon is eligible for price protection. Controlled substances are not eligible.

Can I use price protection on Free GoodRx coupons?

• No, price protection is only applicable when you use your Gold card. We do not offer price protection for prescriptions filled with free GoodRx coupons or any other prescription savings cards, manufacturer cards, or copay cards.

How long does price protection last?

• Price protection lasts 12 months from the day you activate price protection on a given medication at your chosen pharmacy. 

Do I have to pay for price protection?

• Price protection is included with the cost of your GoodRx Gold membership. There is no additional cost for price protection outside of the monthly membership fee.

Is price protection available on all devices?

• Price protection is currently available only on the GoodRx app for iOS mobile devices. 

Is there a limit to how many GoodRx Rewards points I can accrue under Price Lock?

• GoodRx will reimburse you the equivalent dollar amount of up to $50 in GoodRx Rewards points per fill for any locked in price.

How Gold Price Protection Works

Do I need to be enrolled in GoodRx Rewards to use Gold price protection?

• Yes, you must be enrolled in GoodRx Rewards and a current Gold member to use price protection. If you have not yet enrolled in GoodRx Rewards, you will be prompted to do so before you can complete a price lock.

 What happens if the price of my prescription drops below the price I locked?

• If the price of your prescription decreases below the locked price, you will pay the lower price, but you will not receive any additional rewards points.

How does GoodRx know I have locked in a price and if I pay more at the pharmacy? How can I be confident that I will be receiving the correct amount of points in my rebate?

• You must ensure you are using your Gold card at the pharmacy where you used price protection to lock in your prescription price. The pharmacist must use your Gold membership adjudication information when you pick up your prescription (available on your Gold card). Additionally, it is important to ensure the information you enter in the GoodRx app when searching for a low price matches your prescription exactly.

How will I get the price difference back?

• GoodRx will give you the difference between the higher GoodRx price and your protected price via an equivalent dollar amount of GoodRx Rewards points redeemable for gift cards to over 200 popular retailers. 

How does price protection work for Family plans?

• At this time, only the primary member on a Gold Family plan can use price protection.

Gold Price Protection: Rewards & Troubleshooting

Where can I see my points?

• You can see your rewards points balance in the Rewards tab in your GoodRx app when you are logged in.

My prescription changed but I locked in a price for 12 months? What does that mean for the price I locked?

• If your prescription changes or you get a new prescription, you’ll have to set a new lock for your updated prescription in the GoodRx app. 

What happens if I switch pharmacies? Which price will be honored?

• You will need to lock your prescription and the GoodRx Gold price at your new pharmacy. Ensure the quantity, dosage, and form match your prescription. You can always use your original locked in price at your previous pharmacy if the new pharmacy’s GoodRx Gold price is more expensive.

I should have received rewards points for a price that I protected but I did not. How can I get help with this?

• If you believe you are missing rewards points, call your dedicated Gold member support team at 1-855-487-0694. One of our agents will happily assist you. 
  
  
• Note that rewards points may take up to 24-48 hours to appear in your account.