The Answers You Need.
Welcome to the GoodRX Help Center.
About Pay Online
- What is GoodRx Pay Online?
- What is a prepaid coupon and how do I use it?
- Do I already need a prescription to use Pay Online?
- How do I enter my prescription information? (Pay Online)
- What happens to my credit card when I pre-pay?
- Why is my credit card transaction still pending even though I've already picked up my prescription?
- Can the coupon be used for non-eComm drugs? (Pay Online)
- Do I need a new GoodRx card to use the eComm service?
- Will Pay Online automatically move my prescription to the correct pharmacy?
- My pharmacy also offers pay online for my prescriptions. Does this work with GoodRx Pay Online service?
- What happens to my prescription if I don't pick it up within 6 days?
- What if I need to cancel my order?
- How long do I have to pick up my prescription? What happens if I don't pick up my prescription?
- Where can I find the status of my prescription?
- What happens if I accidentally pay for the same prescription more than once?
- Are all prescriptions eligible for Pay Online?
- Can the price change after I pre-pay?
- The pharmacist is asking for a different price for my pre-paid order. What should I do?
- What if the pharmacist can't find my order? (Pay Online)
- Why does my credit card show a different amount than what I see in my order details?