GoodRx Gold Terms of Service
Effective Date: March 30, 2023
Welcome to GoodRx Gold, a service provided by GoodRx, Inc. (“GoodRx”). Please read these Terms of Service (these “Terms”) carefully and in their entirety. Along with the GoodRx Terms of Use and Privacy Policy applicable to your use of GoodRx's website, the GoodRx Gold-specific website, goodrx.com/gold (the “Site”), and the GoodRx mobile application (the “App”), which are incorporated herein by reference (collectively, the “Terms of Use”), these Terms set forth the legally binding terms and conditions that govern your use of the Services (as defined below). You acknowledge that by using or accessing the Services, you are accepting and consenting to be bound by these Terms. In the event of any conflict between the Terms of Use and these Terms as it relates to the Services, these Terms shall take precedence. If you do not agree with all of the provisions of these Terms, you may not access or use the Services. The terms "you" and "your" mean you, your dependents, or family members, if any, and any other person accessing your GoodRx account. For any person who uses your GoodRx account or the Services, you represent and warrant that you have communicated or shared these Terms with that individual, you have valid authority to bind that party to this agreement, and your agreement to these Terms can and will be treated as the agreement of that other party.
IMPORTANT: PLEASE REVIEW THE ARBITRATION AGREEMENT SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH GOODRX ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.
About GoodRx Gold
GoodRx Gold is NOT health insurance. GoodRx Gold is not intended as a substitute for insurance, and does not meet any creditable coverage requirements under any state law. GoodRx Gold cannot be combined with federal or state-funded programs such as Medicare or Medicaid.
GoodRx offers discounts on prescriptions through GoodRx’s website, the Site, the App, and discount cards issued to customers (“Cards”) accessing such website or App. GoodRx Gold is a premium program that provides members (“Members” and your status as a Member is referred to as your “Membership”) even bigger discounts on prescriptions, online provider visits, and other services through the Site, the App, and Cards, and by email messages, which you may elect to receive or opt out of receiving, sent to the email address associated with your account (collectively, the “Services”).
GoodRx Gold provides discounts at participating pharmacies, but GoodRx does not pay pharmacies. You are obligated to pay for all services provided. You may obtain a current list of participating Gold pharmacies here or by calling 1-855-487-0694. In 2022, GoodRx Gold members saved 86% on retail prescription prices. The amount you save will vary depending on your individual retail prescription. GoodRx Gold provides an open formulary.
GoodRx Gold also offers access to discounted healthcare provider services to Members. The telehealth services are provided by independent, physician-owned medical groups with a network of U.S.-licensed healthcare providers (“Providers”) who provide clinical telehealth services (“Telehealth Services”) at a discounted rate to Members. GoodRx Gold only provides discounts from participating Providers. The range of discounts will vary depending on the type of Telehealth Service received. GoodRx does not provide medical advice or care, nor does it employ or pay the Providers that provide Telehealth Services. GoodRx Gold provides an online communication platform for the Providers and their patients to connect through the use of asynchronous and synchronous communication technologies. The Providers, and not GoodRx, are responsible for the quality and appropriateness of the care they render to you. You are responsible for all fees due for the Telehealth Services, including any fees charged by the healthcare organization(s) or Provider(s). The list of Providers, which may be updated from time to time, but no less frequently than every six (6) months, can be found here or you may call 1-415-237-1378. Providers provide telehealth services commensurate with their scope of practice. Once you are a Member, you will have access to telemedicine visits for supported services without any waiting period. The list of telemedicine services, which may be updated from time to time and may vary based on your location, can be found here. You agree that your use of the Site, App, or Services for Telehealth Services is further subject to the(a) Consent to Telehealth Services and (b) Notice of Privacy Practices of the independent medical group providing Telehealth Services.
The plan administrator for GoodRx Gold is DST Pharmacy Solutions, Inc., located at 1300 Washington Street, Kansas City, MO 64105. The phone number for our plan administrator is 1-816-435-5400. GoodRx Gold is provided by GoodRx, Inc., located at 2701 Olympic Blvd, West Building Suite 200, Santa Monica, CA 90404. Please reach out to 1-855-487-0694 for assistance with questions, an up-to-date list of participating pharmacies or providers, or to request specific contact information for your department of insurance or service of process information for a specific state.
Your Membership
In order to participate in the Services, you must first register for an account with GoodRx (your “Account”) in accordance with GoodRx's Terms of Use. You must then complete the registration process necessary to become a Member by following the instructions set forth in the GoodRx Gold application and providing certain information to GoodRx, such as a payment method (“Payment Method”), which you may edit through the Site under “My Account” and then “Settings”, and your name, email address, date of birth, mailing address, pharmacy, prescriptions, and any other information as requested by GoodRx (“Registration Data”). You agree that you will maintain and update this information as required in order to keep it current, complete, and accurate.
You also grant us the right to disclose to third parties certain Registration Data about you for the purpose of administering the program. GoodRx's collection and use of personally identifiable information in connection with the Services is governed by GoodRx's Privacy Policy, which is incorporated into these Terms by reference.
You agree to fully, accurately, and truthfully create your GoodRx Account when providing the Registration Data. Your GoodRx Account and credentials are personal to you, and you are solely responsible for maintaining the confidentiality of your GoodRx Account or credentials, and for all activities that occur under such GoodRx Account or credentials. You agree to prohibit anyone else from using your GoodRx Account or credentials and agree to immediately notify GoodRx of any actual or suspected unauthorized use of your GoodRx Account or credentials or other security concerns of which you become aware. You must be at least 18 years of age to become a Member. However, a Member may add up to five (5) other people and pets who are in such Member's immediate family on a GoodRx Gold Family Plan (each, an “Add-On Member”). Each Add-On Member will have a separate Account and will be assigned a separate Card. Members and Add-On Members must use the Cards assigned to them as part of the Gold Membership, although Members and Add-On Members covered by the same GoodRx Gold Family Plan may use each other's Cards interchangeably. Add-On Members may be any age, including under the age of 18; however, Add-On Members under the age of 18 may utilize the Service only with the involvement of a parent or legal guardian and as such parent or legal guardian's Add-On Member. Add-On Members are not eligible for discounted Telehealth Services. Members (including annual members) are limited to one hundred (100) discounted telehealth visits per month.
Free trial eligibility is determined by GoodRx at its sole discretion. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are ineligible for a free trial offer. Individuals, households, or members of an organization with an existing or recent GoodRx membership are not eligible. We may use information such as device ID, method of payment, or an account email address used with an existing or recent GoodRx membership to determine eligibility. For combinations with other offers, restrictions may apply. To view more details about your plan, visit our Site and click the “Account” link to view your Account Settings page. You may also open the App, tap on the “Settings” tab, log in to your GoodRx Gold account, then tap “GoodRx Gold”, then tap the “Plan” section.
GoodRx may change the price of your Membership from time to time, and will communicate any price changes to you via the email associated with your Membership in advance of any price increase, and if applicable, how to accept those changes. Price changes will take effect at the start of the next Membership Cycle following the date of the price change. Subject to applicable law, you accept the new price by continuing to use the GoodRx Services after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing from the Services prior to the price change going into effect.
Use of the Services
Access to Information
Information about your Prescriptions. Most prescriptions purchased in the United States, including prescriptions filled through the use of discount coupons, loyalty cards, or insurance copays, result in the pharmacy reporting patient data back to the company that provides the benefit (“Claims Data”). GoodRx uses and stores this Claims Data linked to the information you provide when using the Services (including, without limitation, your name, email address, prescription names, and your address) to provide you with targeted coupons and discounts on prescriptions through your Account.
Each Member and Add-On Member may view their own prescription history on the Site. If you are a Member, you may automatically view the prescription history of Add-On Members who are under the age of 14, and you may view the prescription history of Add-On Members who are over the age of 13 only with the permission of the Add-On Member (which permission you may request through the Site). If you view the prescription history of Add-On Members, or you request that a mail delivery prescription be fulfilled on behalf of a family member or dependent, you represent and warrant that you have permission to do so and to view the prescription information related to your request and your family member. You agree to fully and carefully read all provided product information and labels and to contact a physician or pharmacist if you have any questions regarding the prescription. GoodRx fully honors patient freedom of choice, and if you receive a prescription for a medication, you always have the option to instruct GoodRx to transmit that prescription to the pharmacy of your choice.
If you cancel your Membership, you may request that we delete your Claims Data by calling 1-855-487-0694 or by submitting a request via goodrx.com/requestdeletion.
Information about your Telemedicine Visits
Information regarding your telemedicine visit is provided to us, stored, and added to your Account. Through the tools in your Account you can also access messages regarding your visit, as well as medical history and other details pertaining to your telemedicine visit
Restrictions on Use
Whether you are a Member or an Add-On Member, you agree not to use the Services in a way that is, in GoodRx's sole discretion, harmful to others (including minors) in any way or violates any applicable law, regulation, obligation, or other similar restrictions imposed by a government entity. You also agree not to violate any community requirements periodically posted by GoodRx, remove any copyright, trademark, or other proprietary notices from any portion of the Services (including any discount coupons or other Member-only content sent to you), cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services, or attempt to gain unauthorized access to, or impair any aspect of the Services, or its related systems or networks (or to other computer systems or networks connected to, or used together with the Services), whether through password mining or any other means. You shall promptly notify GoodRx if you learn of any security breach related to the Services.
You agree that any prescriptions or pharmaceutical products that you acquire or obtain through the Site or Services will be solely for your (or your family member’s or dependent’s, as applicable to whom the prescription is written for) personal use. GoodRx may cancel, suspend, or terminate your access to the Site and the Services at any time, and for any reason, including any violation of these Terms.
Dispute Resolution
By agreeing to these Terms, you agree that you are required to resolve any claim that you may have against GoodRx on an individual basis in arbitration, as set forth in this Arbitration Agreement. This will preclude you from bringing any class, collective, or representative action against GoodRx (except as noted below under “Batch Arbitration”), and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against GoodRx by someone else.
Agreement to Binding Arbitration Between You and GoodRx
You and GoodRx agree that any dispute, claim or controversy arising out of or relating to (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, whether before or after the date you agreed to the Terms, will be settled by binding arbitration between you and GoodRx, and not in a court of law. Both parties further acknowledge and agree to waive any right to a trial by jury. For the avoidance of doubt, the scope of arbitration includes federal and state statutory and common law claims, including under the consumer protection laws and principles.
Class Action and Collective Relief Waiver
EXCEPT AS SET FORTH BELOW PURSUANT TO THE SECTION ENTITLED “BATCH ARBITRATION,” YOU AND GOODRX ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT ALLOWED BY LAW, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED OR LITIGATED ON A CLASS, JOINT, COLLECTIVE OR CONSOLIDATED BASIS, OR IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS CLAIMS AS A PRIVATE ATTORNEY GENERAL OR FOR PUBLIC INJUNCTIVE RELIEF), UNLESS BOTH YOU AND GOODRX OTHERWISE AGREE IN WRITING. THE ARBITRATOR MAY NOT PRESIDE OVER ANY FORM OF ANY CLASS, JOINT, COLLECTIVE OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF (INCLUDING ANY DECLARATORY OR INJUNCTIVE RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE AN INDIVIDUAL PARTY’S CLAIM. THE ARBITRATOR MAY NOT AWARD RELIEF FOR OR AGAINST ANYONE WHO IS NOT A PARTY TO THE PROCEEDING.
This Class Action and Collective Relief Waiver are an essential part of this "Dispute Resolution" section, and if it is deemed invalid or unenforceable with respect to a particular claim or dispute, neither you nor GoodRx may arbitrate such claim or dispute. Notwithstanding the foregoing, if a court or arbitrator determines that this is not enforceable as to a particular claim or request for relief, and all appeals from that decision have been exhausted (or the decision is otherwise final), then the parties agree that that particular claim or request for relief may proceed in court but shall be severed and stayed pending arbitration of the remaining claims. This provision does not prevent you or GoodRx from participating in a class-wide settlement of claims.
Notwithstanding the foregoing, you and GoodRx each retain the right to (i) elect to have any claims resolved in small claims court on an individual basis for disputes and actions within the scope of such court’s jurisdiction; (ii) bring an action in state or federal court to protect its intellectual property rights ("intellectual property rights" means patents, copyrights, moral rights, trademarks, and trade secrets and other confidential or proprietary information, but not privacy or publicity rights); and (iii) seek a declaratory judgment, injunction, or other equitable relief in a court of competent jurisdiction regarding whether a party's claims are time-barred or may be brought in small claims court. Seeking such relief shall not waive a party's right to arbitration under this agreement, and any filed arbitrations related to any action filed pursuant to this paragraph shall automatically be stayed pending the outcome of such action.
Mandatory Informal Dispute Resolution
If a dispute arises, GoodRx is committed to working with you to reach a reasonable resolution. For any issue or dispute that arises between you and GoodRx, both parties acknowledge and agree that they will first make a good faith effort to resolve it informally before initiating any formal dispute resolution proceeding in arbitration or otherwise. This includes first sending a written description of the dispute to the other party. For any dispute you initiate, you agree to send the written description of the dispute along with the email address associated with your account to legal@goodrx.com with the subject line “User Dispute.” The notification shall include the nature of the dispute, the product or service to which your dispute pertains (a free GoodRx account, a GoodRx Gold Membership, a GoodRx Care telehealth visit, etc.), the date(s) of any disputed charges, the relief sought, and the party’s contact information (phone, address, email).
You and GoodRx then agree to negotiate in good faith about the dispute through email and telephonic means. If the dispute is not resolved satisfactorily through this informal process within sixty (60) days after receipt of the written description of the dispute, you and GoodRx agree to the further dispute resolution provisions below.
Please note that the aforementioned informal dispute resolution process is a prerequisite and condition precedent to commencing any formal dispute resolution proceeding. The parties agree that any relevant limitations period and filing fee or other deadlines will be tolled while the parties engage in this informal dispute resolution process. Failure to engage in this process could result in the award of fees against you in arbitration.
Arbitration Rules and Governing Law
In the event the parties are unable to resolve the dispute via the “Mandatory Dispute Resolution Process” as set forth above, the parties may proceed with arbitration. If you are an individual, the arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the AAA’s Consumer Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes then in effect, except as modified by this Arbitration Agreement. If you are a business or legal entity other than an individual, then the arbitration will be administered by AAA in accordance with the AAA’s Commercial Arbitration Rules then in effect (and together with the AAA’s Consumer Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes, the “AAA Rules”), except as modified by this Arbitration Agreement. The AAA Rules are available at www.adr.org.
The parties agree that the arbitrator (“Arbitrator”), and not any federal, state, or local court or agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable. The Arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to whether the Terms are unconscionable or illusory and any defense to arbitration, including waiver, delay, laches, or estoppel.
Notwithstanding any choice of law or other provision in the Terms, the parties agree and acknowledge that this Arbitration Agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), will govern its interpretation and enforcement and proceedings pursuant thereto. It is the intent of the parties that the FAA and AAA Rules shall preempt all state laws to the fullest extent permitted by law. If the FAA and AAA Rules are found to not apply to any issue that arises under this Arbitration Agreement or the enforcement thereof, then that issue shall be resolved under the laws of the state of California.
Process
If you desire to initiate arbitration, you must provide GoodRx with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides an applicable form Demand for both Consumer and Commercial disputes at www.adr.org). Additionally, your Demand for Arbitration shall set forth and allege sufficient facts in support of a legally-recognized cause of action, along with the amount of recovery sought in connection with each associated cause of action. In the event the Demand for Arbitration fails to adequately plead a cause of action or associated recovery as set forth herein, the Demand for Arbitration and/or cause of action shall be subject to dismissal by the Arbitrator. The Arbitrator will be either (1) a retired judge or (2) an attorney specifically licensed to practice law in the state of California and will be selected by the parties from either (i) the AAA's roster of consumer arbitrators for disputes with individuals, or (ii) the AAA’s roster of commercial arbitrators for businesses and other legal entities. If the parties are unable to agree upon an Arbitrator within fourteen (14) days of delivery of the Demand for Arbitration, then the AAA will appoint the Arbitrator in accordance with the AAA Rules.
Batch Arbitration
To increase the efficiency of administration and resolution of arbitrations, in the event 100 or more similar arbitration demands (those asserting the same or substantially similar facts, and seeking the same or substantially similar relief) presented by or with the assistance or coordination of the same law firm(s) or organization(s) are submitted to AAA against GoodRx within reasonably close proximity in time, the arbitration provider shall (i) administer the arbitration demands in batches of 100 demands per batch (to the extent there are fewer than 100 arbitration demands left over after the batching described above, a final batch will consist of the remaining demands); (ii) designate one Arbitrator for each batch; and (iii) provide for a single fee due per side for any filing, administrative, or Arbitrator fees per batch. Arbitrator selection for each batch shall be conducted to the greatest extent possible in accordance with the applicable AAA Rules for such selection, and the Arbitrator will determine the location where the proceedings will be conducted. You agree to cooperate in good faith with GoodRx and the arbitration provider to implement such a “batch approach” or other similar approach to provide for an efficient resolution of claims, including the payment of single filing and administrative fees for batches of claims. This "Batch Arbitration" provision shall in no way be interpreted as authorizing class arbitration of any kind. GoodRx does not agree or consent to class arbitration, private attorney general arbitration, or arbitration involving joint or consolidated claims under any circumstances, except as set forth in this section.
Location and Procedure
Unless you and GoodRx otherwise agree, the arbitration will be conducted in the county where you reside. You agree to attend the arbitration hearing in-person, even if you are represented by counsel. If the claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and GoodRx submit to the Arbitrator, unless you request a hearing or the Arbitrator determines that a hearing is necessary. If the claim exceeds $10,000, your right to a hearing will be determined by the applicable AAA Rules. Subject to the applicable AAA Rules, the Arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
Arbitrator's Decision
The Arbitrator will render an award within the time frame specified in the applicable AAA Rules. Judgment on the arbitration award may be entered in any court having competent jurisdiction to do so. The Arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. An Arbitrator’s decision shall be final and binding on all parties. If a party prevails in arbitration, that party will be entitled to an award of attorneys' fees and expenses, to the extent provided under applicable law. For disputes involving individuals (as opposed to businesses or other legal entities) under this Arbitration Agreement, GoodRx will not seek, and hereby waives all rights GoodRx may have under applicable law to recover attorneys' fees and expenses if GoodRx prevails in arbitration. For disputes involving business or other legal entities under this Arbitration Agreement, GoodRx shall be entitled to recover its attorneys’ fees and expenses if GoodRx prevails in arbitration.
Fees
It is your responsibility to pay your portion of any AAA filing, administrative, and arbitrator fees as set forth in the applicable AAA Rules. To the extent the filing fee for the arbitration exceeds the cost of filing a lawsuit, the Arbitrator may require GoodRx to pay the portion of that fee that exceeds the cost of filing suit. However, if the Arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the Arbitrator may determine that you are solely responsible for the entirety of the AAA filing, administrative, and Arbitrator fees.
You are responsible for your own attorneys' fees and any remaining AAA filing, administrative and arbitrator fees unless the AAA Rules and/or applicable law provides otherwise.
Severability and Survival
If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (1) the unenforceable or unlawful provision shall be severed from these Terms; (2) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of the Arbitration Agreement or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to the Arbitration Agreement; and (3) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration.
No Medical Advice by GoodRx
The Providers who provide discounted telehealth visits as part of the Membership are independent of GoodRx and are merely using the Site, Service, or App as a way to communicate with you. Any information or advice received from a Provider comes from them alone, and not from GoodRx. Your interactions with the Providers via the Site, Service, or App are not intended to take the place of your relationship with your regular healthcare practitioners or primary care physician. Neither GoodRx, nor any of its subsidiaries or affiliates, or any third party who may promote the Site, Service, or App, or provide a link to the Site, Service, or App, shall be liable for any professional advice obtained from a Provider via the Site or App, nor any information obtained on the Site or App. GoodRx does not recommend or endorse any specific Providers, tests, physicians, medications, products, or procedures. You acknowledge that your reliance on any Providers or information delivered by the Providers via the Site, Service, or App is solely at your own risk and you assume full responsibility for all risks associated therewith.
GoodRx does not make any representations or warranties about the training or skill of any Providers who deliver services via the Site, Service, or App. You will be provided with an available Provider based solely on the information you submit to the Site, Service, or App. You are ultimately responsible for deciding to accept the services of your particular Provider.
The content of the Site and the App, including, without limitation, any text, copy, audio, video, photographs, illustrations, graphics, and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind by GoodRx. You should always seek the advice of your qualified health care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. All information provided by GoodRx, or in connection with any communications supported by GoodRx, is intended to be for general informational purposes only, and is in no way intended to create a provider-patient relationship as defined by state or federal law. While GoodRx facilitates your selection of, and communications with, Providers through GoodRx Gold, GoodRx does not provide medical services, and the provider-patient relationship is between you and the Provider.
All other content available through the Services and the Site are for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of the Site.
GoodRx does not recommend or endorse any specific prescription drug or pharmacy that may be mentioned on the Site. Reliance on any information provided by GoodRx, GoodRx employees or others is solely at your own risk.
Fees and Payments
By starting your Membership, you authorize GoodRx to charge your Payment Method a membership fee at the then current rate, which may change from time to time (the “Membership Fee”), on the first day of each Membership Cycle until your Membership is canceled, placed on hold, or terminated. GoodRx reserves the right to change the timing of its billing, provided that GoodRx will adjust the amount it bills in accordance with any such change.
If GoodRx does not receive the Membership Fee from you, GoodRx may terminate your access to the Services. All fees are non-refundable, unless otherwise provided in these Terms. As between you and GoodRx, GoodRx reserves the right to revise any fees at any time in GoodRx's sole discretion.
If a Membership Fee is not successfully settled, and you do not edit your Payment Method information or cancel your account (see, “Cancellation” below), you nonetheless will remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated, including in the event you attempt to create a new account. This may result in a change to your payment billing dates. If we cannot charge your account, we reserve the right, but are not obligated, to terminate your access to our Site or any portion thereof.
GoodRx will bill the Membership Fee to you through a third-party provider (currently, Stripe, Inc.) GoodRx uses to process payments for the Services from your financial service provider. The third-party provider alone collects and manages your payment information, including, without limitation, any credit card numbers; GoodRx does not store or have access to any of your payment information. You may have the option of establishing a payment account with the third-party provider to facilitate recurring payments, which would then be subject to separate terms and conditions. Click here for more information on how Stripe collects, uses, and protects your payment information.
Cancellation of Membership
Your Gold Membership starts on the date that you sign up for a membership and provide us with your payment method. You will be charged for your Membership starting on the date of your membership, unless you have a free trial period (as specified during your sign-up for the membership). After your free trial period ends (if any), your Gold monthly Membership will automatically renew and continue for a one (1) month period, and your Gold annual Membership will automatically renew and continue for a one (1) year period (each, a “Membership Cycle”) unless and until you cancel your Membership or GoodRx terminates it. For example, if your Gold Membership starts on May 12, and your trial period ends on June 12, your Gold Membership will automatically renew for an additional Membership Cycle on June 12 unless you cancel prior to June 12, or GoodRx terminates your Membership. Unless you have a discounted Membership Fee, you will be charged $9.99 for the Individual Membership or $19.99 for the Family Membership for each monthly Membership Cycle, or $89 for the Individual Membership and $179 for the Family Membership for each annual Membership Cycle prior to or at the beginning of each Membership Cycle. You will be charged to the credit card number you provided.
You can cancel your Gold monthly or annual Membership at any time. To avoid charges associated with the next Membership Cycle, cancel at least one (1) day prior to your Membership Cycle renewal date. If you cancel your Membership within the first thirty (30) days of your Membership, you will receive a full refund of any fees paid. Amounts paid for medications and prescriptions are not refundable. You may find your Membership Cycle renewal date or cancel or modify your Membership by visiting the “Settings” option while logged in to your account online or in the GoodRx app and clicking on “plan information.” You can also update your billing details on your account page. If you cancel your Membership at least one (1) day before the next Membership Fee is due, your Membership and access to the Services will terminate on the day your next Membership Fee is due. Otherwise, GoodRx will bill you for an additional Membership Fee, and your Membership and access to the Services shall expire one month after your last paid Membership Fee for monthly Membership Cycles, or one year after your last paid Membership Fee for annual Membership Cycles. If you need to update your billing details associated with your account at any time, you may do so from your account page.
You may also cancel your membership via mail. Your request must include the full name, Gold Member ID and email address connected with your Gold account. Please mail this request to: GoodRx, Inc., Attn: Patient Advocacy-Gold Cancellation, 2701 Olympic Blvd., West Building Suite 200, Santa Monica, CA 90404
Intellectual Property Rights
For purposes of these Terms, “content” is defined as any information, data, communications, software, photos, video, graphics, music, sounds, and other material and services available only to Members utilizing the Services.
By accepting these Terms, you acknowledge and agree that all content is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws, and is the sole property of GoodRx and/or its Affiliates. You are only permitted to use the content as expressly authorized by GoodRx or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any content in any form or by any means without prior written permission from GoodRx or the specific content provider, and you are solely responsible for obtaining permission before reusing any content. Any unauthorized use of content may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.
Neither GoodRx nor its Affiliates warrant or represent that your use of content will not infringe the rights of third parties.
All custom graphics, icons, logos, and service names are registered trademarks, trademarks, or service marks of GoodRx or its Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or the name of GoodRx or its Affiliates.
Termination or Modification by GoodRx
GoodRx reserves the right to modify or terminate the Services, your status as a Member, your Add-On Members' status as such and access to the Services and/or your access to the Services by terminating or deactivating your Account or canceling your Membership for any or no reason, without notice, at any time and without liability to you. If your Membership is terminated, you may still have access to your Account, and we may retain any content that you posted or data that you generated through your Account and use of the Services or delete it, and all rights granted to you in these Terms will immediately cease. You acknowledge and agree that your only recourse against GoodRx in the event GoodRx terminates your Membership is a prorated discount of the monthly fee paid for the Services calculated as of the date your Membership was canceled. GoodRx shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension, or any other actions taken by us in connection with such termination or suspension.
Third-Party Content
The Services may link you to other sites and services on the internet or otherwise include references to information, documents, software, materials, and/or services provided by other third parties. These sites and services may contain information or material that some people may find inappropriate or offensive. These other sites, services, and parties are not under GoodRx's control, and you acknowledge that GoodRx and its Affiliates are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the materials or substance of such sites and services, nor are GoodRx or its Affiliates responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the Site or party by us, or any warranty of any kind, either express or implied.
Security and Password
You are solely responsible for maintaining the confidentiality of your password and account and for any and all statements made and acts or omissions that occur through the use of your password and account. Therefore, you must take steps to ensure that others do not gain access to your password and account. Our personnel will never ask you for your password. You may not transfer or share your account with anyone, and we reserve the right to immediately terminate your account if you do transfer or share your account.
Participation in Promotions
From time to time, the Services may include additional discounts offered by third partiese. You may enter into correspondence with or participate in promotions of the advertisers showing their products on this site. Any such correspondence or promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties, or representations associated with such correspondence or promotions, are solely between you and the advertiser. We assume no liability, obligation, or responsibility for any part of any such correspondence or promotion.
Disclaimer of Warranties
ALL CONTENT AND SERVICES ARE PROVIDED TO MEMBERS ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, GOODRX MAKES NO WARRANTY THAT (A) THE SERVICES WILL MEET YOUR REQUIREMENTS, (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY SERVICES, OR DISCOUNTS PROVIDED FROM GOODRX OR OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS, OR DEFECTS.
INFORMATION AVAILABLE THROUGH THE SERVICES COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES, OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE CONTENT AND SERVICES, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS LISTED THEREIN TO STOP PROVIDING MAIL DELIVERY SERVICES, AND TO SWITCH OUR ASSOCIATED THIRD-PARTY CONTRACTORS AND VENDORS, AT ANY TIME WITHOUT NOTICE. THE MATERIALS OR SERVICES AT THIS SITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES.
THE USE OF THE SERVICES, OR THE DOWNLOADING, OR OTHER ACQUISITION OF ANY MATERIALS THROUGH THE SERVICES OR THIS SITE, IS DONE AT YOUR OWN DISCRETION AND RISK, AND WITH YOUR AGREEMENT, THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.
Through your use of the Services, you may have the opportunities to engage in commercial transactions with other users and vendors. You acknowledge that all transactions relating to any merchandise or services offered by any party, including, but not limited to the purchase terms, payment terms, warranties, guarantees, maintenance, and delivery terms relating to such transactions, are agreed to solely between the seller or purchaser of such merchandise and services, and you. WE MAKE NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH, OR IN CONNECTION WITH THE SERVICES, AND YOU UNDERSTAND AND AGREE THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT YOUR OWN RISK. ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY PRODUCTS, SERVICES, CONTENT, MATERIALS, OR INFORMATION AVAILABLE ON OR THROUGH THE SERVICES, OR THIS SITE, FROM A THIRD PARTY IS PROVIDED SOLELY BY SUCH THIRD PARTY, AND NOT BY US OR ANY OTHER OF OUR AFFILIATES.
Content available through the Services often represents the opinions and judgments of an information provider, site user, or other person or entity not connected with us. We do not endorse, nor are we responsible for the accuracy or reliability of, any opinion, advice, or statement made by anyone other than an authorized GoodRx, Inc. spokesperson speaking in his/her official capacity. Please refer to the specific editorial policies posted on various sections of this Site for further information, which policies are incorporated by reference into these Terms of Use.
You understand and agree that temporary interruptions of the Services available through this Site may occur as normal events. You further understand and agree that we have no control over third-party networks you may access in the course of the use of this Site, and therefore, delays and disruption of other network transmissions are completely beyond our control.
You understand and agree that the Services available on this Site are provided "AS IS" and that we assume no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization settings.
WARRANTIES RELATING TO PRODUCTS OR SERVICES OFFERED, SOLD, AND DISTRIBUTED BY THE PHARMACIES LISTED ON THE SITE, MAY BE SUBJECT TO SEPARATE WARRANTY TERMS AND CONDITIONS, IF ANY, PROVIDED BY THE PHARMACY OR THIRD PARTIES WITH, OR IN CONNECTION WITH, THE APPLICABLE PRODUCTS OR SERVICES. YOU ACKNOWLEDGE AND UNDERSTAND THAT THE USE OR MISUSE OF THE PRODUCTS OBTAINED THROUGH OUR SITE MAY RESULT IN UNDESIRABLE OR UNEXPECTED CONSEQUENCES. GOODRX DOES NOT ACCEPT ANY LIABILITY FOR THE CONSEQUENCES ARISING FROM THE APPLICATION, USE, OR MISUSE OF ANY PRODUCTS OR SERVICES CONTAINED ON OR MADE AVAILABLE THROUGH THE SITE, INCLUDING ANY INJURY OR DAMAGE TO ANY PERSON OR PROPERTY AS A MATTER OF NEGLIGENCE, OR OTHERWISE, INCLUDING YOUR FAILURE TO COMPLY WITH ANY WARNING LABELS ATTACHED TO THE PRODUCTS.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability
GOODRX SHALL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF THE PHARMACIES OR OTHER THIRD PARTIES LISTED ON OUR SITE. IN NO EVENT SHALL GOODRX OR AN AFFILIATE THEREOF BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT GOODRX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SERVICES OR OF ANY WEB SITE REFERENCED OR LINKED TO FROM THIS SITE.
FURTHER, GOODRX SHALL NOT BE LIABLE IN ANY WAY FOR THIRD-PARTY GOODS AND SERVICES OFFERED THROUGH THIS SITE OR FOR ASSISTANCE IN CONDUCTING COMMERCIAL TRANSACTIONS THROUGH THIS SITE, INCLUDING, WITHOUT LIMITATION, THE PROCESSING OF MEMBERSHIP FEES.
YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES OR PRODUCTS, OR LINKED WEBSITES IS TO STOP USING THE SITE OR THOSE SERVICES OR PRODUCTS. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF GOODRX TO YOU WITH RESPECT TO YOUR USE OF THIS SITE IS $50 (FIFTY DOLLARS). YOU HEREBY AGREE TO WAIVE, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL LAWS THAT LIMIT THE EFFICACY OF SUCH INDEMNIFICATIONS OR RELEASES.
Indemnification
Upon a request by GoodRx, you agree to defend, indemnify, and hold GoodRx and its Affiliates harmless from all liabilities, claims, and expenses, including attorney's fees, that arise from your use or misuse of the Site, the App, the Services, or any products or prescriptions obtained through the Site, App, or Services. GoodRx reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with GoodRx in asserting any available defenses.
Governing Law
This Site (excluding any linked sites) is controlled by us from our offices within California, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of California, by accessing this Site both of us agree that the statutes and laws of the State of California, without regard to the conflicts of laws principles thereof and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this Site and the purchase of products and services available through this Site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue any court of competent jurisdiction within the State of California with respect to such matters.
Notices
All notices to a party shall be in writing and shall be made either via email or conventional mail. Notices to us must be sent to the attention of Customer Service at info@goodrx.com, if by email, or to GoodRx, Inc., 2701 Olympic Blvd, West Building Suite 200, Santa Monica, CA 90404 if by conventional mail. Notices to you may be sent to the address supplied by you as part of your Registration Data. In addition, we may broadcast notices or messages through the Services or Site to inform you of changes to the Services or Site or other matters of importance, and such broadcasts shall constitute notice to you at the time of sending.
Entire Agreement
These terms and conditions and the GoodRx Terms of Use and Privacy Policy referenced herein and linked hereto constitute the entire agreement and understanding between us concerning the subject matter of this agreement and supersedes all prior agreements and understandings of the parties with respect to that subject matter. These Terms may not be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with this Site is in conflict or inconsistent with these Terms, these Terms shall take precedence.
Testimonials
From time to time, GoodRx may allow you to submit user feedback and testimonials ("Testimonials") about your experience with GoodRx. Testimonials include all feedback submitted via any channel, including, but not limited to, via the Site and mobile applications, email, survey, and customer service communications. By submitting a Testimonial, you agree that GoodRx may use your Testimonial, including in edited and partial form, together with your name, location, and any other personal information you provide in any and all forms of marketing and promotional material, including, without limitation, website publication, print ads, online ads, television ads, radio ads, and for any and all other uses.
Messaging Services
As part of GoodRx Gold, GoodRx may send pricing information and coupons via communications, including, but not limited to, email and text messaging. By becoming a Member of GoodRx Gold, you are consenting to be contacted with prescription-related information. You acknowledge that there may be some risk that the information in the communication(s) could be read by a third party.
Miscellaneous
Any cause of action brought by you against us or our Affiliates must be instituted within one year after the cause of action arises or be deemed forever waived and barred.
You may not assign your rights and obligations under these Terms to any party, and any purported attempt to do so will be null and void. We may freely assign our rights and obligations under these Terms.
You agree not to sell, resell, reproduce, duplicate, copy, or use for any commercial purposes any portion of this Site, or use of or access to this Site.
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and services available through our Site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
If any part of these Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
Any failure by us to enforce or exercise any provision of these Terms or related rights shall not constitute a waiver of that right or provision.
Please contact us at info@goodrx.com with any questions regarding these Terms.