GoodRx Gold is NOT health insurance, cannot be combined with federal or state-funded programs like Medicare or Medicaid, is not a substitute for insurance, and does not meet creditable coverage requirements under state law.
GoodRx offers discounts on prescriptions through GoodRx's website, gold.goodrx.com (the “Site”), mobile application (the “App”), and discount cards issued to customers (“Cards”) accessing the Site. GoodRx Gold is a premium program that provides members (“Members”, and your status as a Member is referred to as your “Membership”) even bigger discounts on prescriptions, online provider visits, and other services through the Site, the App, Cards, and by email messages (which you may elect to receive or opt out of receiving) sent to the address associated with your account. Get a current list of participating Gold pharmacies here or by calling 1-855-487-0694). You are obligated to pay for all services provided. In 2021, GoodRx Gold users saved 86% on retail prescription prices. GoodRx Gold provides an open formulary.
GoodRx Gold also offers access to discounted healthcare provider services to Members through the App. These telehealth services are provided by independent, physician-owned medical groups with a network of U.S.-licensed healthcare providers (“Providers”) who provide clinical telehealth services (“Telehealth Services”) at a discounted rate to Members. The range of discounts will vary depending on the type of Telehealth Service received.
GoodRx does not provide medical advice or care nor does it employ or pay the Providers that provide Telehealth Services. GoodRx Gold provides an online communication platform for the Providers and their patients to connect through the use of asynchronous and synchronous communication technologies. The Providers, and not GoodRx, are responsible for the quality and appropriateness of the care they render to you. You are responsible for all fees due for the Telehealth Services, including any fees charged by the health care organization(s) or provider(s). The payment of such fees shall be collected via the App and deposited directly into the applicable Provider’s or health care organization’s account; GoodRx shall not have access to any fees paid by you for the Telehealth Services. The list of Providers, which may be updated from time to time, but no less frequently than every six (6) months, can be found here and here, or you may call 1-415-237-1378. Once you are a Member, you will have access to telemedicine visits for supported services without any waiting period.
Your Gold Membership starts on the date that you sign up for a membership and provide us with your payment method. You will be charged for your Membership starting on the date of your membership, unless you have a free trial period (as specified during your sign-up for the membership). After your free trial period ends (if any), your Gold monthly Membership will automatically renew and continue for a one (1) month period, and your Gold annual Membership will automatically renew and continue for a one (1) year period (each, a “Membership Cycle”) unless and until you cancel your Membership or GoodRx terminates it. For example, if your Gold Membership starts on May 12, and your trial period ends on June 12, your Gold Membership will automatically renew for an additional Membership Cycle on June 12 unless you cancel prior to June 12, or GoodRx terminates your Membership. Unless you have a discounted Membership Fee, you will be charged $9.99 for the individual plan or $19.99 for the family plan for each monthly Membership Cycle, or $89 for the individual plan and $179 for the family plan for each annual Membership Cycle prior to or at the beginning of each Membership Cycle. You will be charged to the credit card number you provided.
You can cancel your Gold monthly or annual Membership at anytime. To avoid charges associated with the next Membership Cycle, cancel at least one (1) day prior to your Membership Cycle renewal date. Amounts paid for medications and prescriptions are not refundable. You may find your Membership Cycle renewal date or cancel or modify your Membership by visiting the “Settings” option while logged into your account online or in the GoodRx app and clicking on “plan information.” You can also update your billing details on your account page. If you cancel your Membership at least one (1) day before the next Membership Fee is due, your Membership and access to the Services will terminate on the day your next Membership Fee is due. Otherwise, GoodRx will bill you for an additional Membership Fee, and your Membership and access to the Services shall expire one month after your last paid Membership Fee for monthly Membership Cycles, or one year after your last paid Membership Fee for annual Membership Cycles.
Annual plan members are limited to one hundred (100) discounted telehealth visits per month.
To help you manage your prescriptions, we'll email you notifications about your fills (i.e., refill reminders). Your prescription names are not shown in the communications. By providing your email address, you agree to be contacted with such notifications. There is some risk that the information in the communications could be read by a third party. To opt out of emails, please go to "Account Settings."
Information regarding your telemedicine visit is provided to us, stored, and added to your account. It is displayed in your account and we will send you in-App messages regarding your visit. Through the tools in the App, you can view your medical history and details regarding your telemedicine visit.
The plan administrator for GoodRx Gold is DST Pharmacy Solutions, Inc., located at 1300 Washington Street, Kansas City, MO 64105. The phone number for our plan administrator is 1-816-435-5400. GoodRx Gold is provided by GoodRx, Inc., located at 2701 Olympic Blvd, West Building Suite 200, Santa Monica, CA 90404. Please reach out to 1-855-487-0694 to request specific contact information for your department of insurance.